Customer Service Representative (Non-IT, Remote)

Job Summary:

Fresher Jobs is seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative (Non-IT, Remote). In this role, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are addressed efficiently and effectively. As a remote position, this role allows you the flexibility to work from home while contributing to a positive customer experience.

Key Responsibilities:

• Handle inbound and outbound customer inquiries via phone, email, and live chat.
• Provide accurate information about products, services, and policies to customers.
• Resolve customer complaints or issues in a professional and timely manner.
• Ensure customer satisfaction by maintaining a high level of service standards.
• Process orders, returns, and exchanges as per company policies.
• Document customer interactions and transactions in the system accurately.
• Collaborate with team members and other departments to ensure customer issues are resolved promptly.
• Follow up with customers to ensure their issues have been resolved to their satisfaction.
• Meet performance metrics related to customer satisfaction, call handling time, and issue resolution.

Required Skills and Qualifications:

• Excellent communication skills (both written and verbal).
• Strong interpersonal skills with a focus on customer service.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Good time management and organizational skills.
• Proficient in using basic computer software (Microsoft Office, CRM systems).
• Ability to learn new systems and processes quickly.
• Comfortable working in a remote environment with minimal supervision.
• Attention to detail and strong problem-solving abilities.

Experience:

• No prior experience required; however, experience in customer service or related fields is a plus.
• Freshers and entry-level candidates are encouraged to apply.
• Experience in handling customer complaints, queries, or issues is an advantage.

Working Hours:

• This is a full-time, remote position.
• Working hours are flexible but must align with customer service hours (9 AM – 6 PM, Monday to Friday).
• Occasional weekend shifts may be required based on business needs.

Knowledge, Skills, and Abilities:

• In-depth understanding of customer service processes and best practices.
• Ability to handle a high volume of calls and inquiries efficiently.
• Familiarity with CRM software and data entry.
• Strong listening skills and the ability to communicate complex information in a clear and concise manner.
• A positive attitude with the ability to remain calm and professional during challenging situations.
• Ability to work independently and as part of a team in a remote setting.

Benefits:

• Competitive salary package.
• Work-from-home flexibility.
• Paid time off (PTO) and holidays.
• Health and wellness benefits.
• Professional development opportunities.
• Opportunity for career growth within the company.
• Access to online training and resources.

Why Join:

Fresher Jobs offers a dynamic and supportive work environment that values customer service excellence. By joining our team, you will be part of a company that prioritizes employee well-being and professional growth. Enjoy the flexibility of working from home while contributing to a positive customer experience. If you are passionate about helping others and looking for a career in customer service, this is the perfect opportunity for you!

How to Apply:

Interested candidates can apply by submitting their updated resume along with a brief cover letter outlining their interest in the role and any relevant skills or experience. Please send your applications to us or visit our website to apply directly.