Fresher Jobs
Job Summary
We are seeking a dynamic and energetic Female Tele Caller for our Telugu Voice Process to join our growing team. As a Tele Caller, you will play a key role in providing exceptional customer service and support. Your primary responsibility will be to communicate with clients over the phone, addressing inquiries, offering assistance, and promoting our services. This is an excellent opportunity for individuals looking to start a career in customer service while leveraging their communication skills in the Telugu language.
Key Responsibilities
- Engage with customers through inbound and outbound calls in the Telugu language, providing excellent service.
- Address customer inquiries, provide information, resolve issues, and maintain high levels of customer satisfaction.
- Promote products or services effectively over the phone to potential customers.
- Handle customer complaints with patience and professionalism, escalating issues when necessary.
- Maintain accurate records of calls, feedback, and customer interactions in the system.
- Meet daily, weekly, and monthly call handling and quality targets.
- Collaborate with team members and supervisors to improve processes and deliver optimal results.
- Ensure adherence to company policies, procedures, and compliance standards.
Required Skills and Qualifications
- Proficiency in Telugu with excellent verbal communication skills.
- Strong interpersonal and communication skills, with the ability to interact confidently with customers.
- Ability to work in a fast-paced, target-driven environment.
- Good listening skills with the ability to understand and resolve customer queries.
- Basic computer knowledge (MS Office, CRM systems).
- Positive attitude, self-motivated, and goal-oriented.
- Prior experience in customer service or tele-calling roles is a plus, but freshers are welcome to apply.
Experience
- Freshers or candidates with prior experience in a tele-calling or customer service role are encouraged to apply.
- Previous experience in the Telugu voice process or similar roles will be an advantage.
Working Hours
- Full-time position with flexible working hours (Monday to Saturday).
- The exact work hours will be communicated during the interview process, depending on the companys operational needs.
Knowledge, Skills, and Abilities
- Knowledge: Understanding of customer service principles and tele-calling etiquette.
- Skills: Strong verbal and written communication, problem-solving, and conflict resolution.
- Abilities: Ability to handle high call volumes, multitask, and work efficiently under pressure.
Benefits
- Competitive salary and performance-based incentives.
- Opportunity for career growth and development within the company.
- Friendly work environment with ongoing training and mentorship.
- Health and wellness benefits.
- Flexible work arrangements, including work-from-home options if applicable.
Why Join Us
At Fresher Jobs, we believe in fostering a culture of growth and development. Joining our team as a Female Tele Caller in the Telugu Voice Process will give you the opportunity to work in a supportive and challenging environment where your skills and contributions are recognized. We are committed to providing you with the resources and training necessary to succeed in your role and progress in your career.
How to Apply
If you are passionate about customer service and possess excellent communication skills in Telugu, we would love to hear from you. To apply, please send your updated resume along with a brief cover letter detailing your interest in the position to us. Shortlisted candidates will be contacted for further steps, including an interview process.