Aetna
Job Summary
We are seeking motivated and detail-oriented individuals to join Aetna as Data Entry Customer Service Representatives. This work-from-home role combines data entry proficiency with excellent customer service skills to ensure accuracy and high-quality support for our clients. You will play a pivotal role in maintaining our reputation for exceptional service while enjoying the flexibility of remote work and a competitive hourly rate.
Key Responsibilities
- Enter, update, and maintain customer information in company databases with high accuracy.
- Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
- Identify and resolve customer concerns while ensuring customer satisfaction.
- Verify the integrity of data by reviewing and correcting any inconsistencies.
- Collaborate with internal teams to escalate and resolve complex issues.
- Adhere to data privacy and security protocols to maintain confidentiality.
- Generate daily and weekly reports on completed tasks and customer interactions.
Required Skills and Qualifications
- High school diploma or equivalent; a college degree is a plus.
- Strong typing skills with a minimum speed of 50 WPM.
- Exceptional attention to detail and organizational skills.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and familiarity with CRM software.
- Customer-focused attitude with the ability to handle challenging scenarios calmly and professionally.
- Reliable internet connection and a dedicated workspace for remote work.
Experience
- Previous experience in data entry, customer service, or a related field is preferred but not required.
- Training will be provided for candidates eager to learn and grow with the company.
Working Hours
- Flexible working hours with both full-time and part-time shifts available.
- Opportunities to set your preferred schedule to maintain a healthy work-life balance.
Knowledge, Skills, and Abilities
- Ability to manage time effectively to meet deadlines.
- Strong problem-solving skills and adaptability to handle varying workloads.
- Familiarity with data management systems and cloud-based tools is a bonus.
- Commitment to maintaining the highest standards of accuracy and confidentiality.
Benefits
- Competitive hourly rate of $35/hour.
- Remote work flexibility, allowing you to work from the comfort of your home.
- Paid training programs and ongoing career development opportunities.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off, including vacation days and holidays.
- Access to wellness programs and employee assistance resources.
Why Join Us?
At Aetna, we value our employees and are committed to creating a supportive and inclusive work environment. Join us to be part of a dynamic team dedicated to delivering excellence while enjoying the benefits of remote work and career growth.
How to Apply
To apply for this role, please visit our career page at Aetna Careers and complete the online application form. Submit your resume, a cover letter highlighting your relevant experience, and any certifications. Applications will be reviewed on a rolling basis, so apply early to secure your spot!