Amazon
Job Summary
Amazon is seeking motivated and detail-oriented individuals to join our team as an SDS (Shipping and Delivery Support) Associate. This work-from-home opportunity offers a chance to be part of a globally recognized brand, ensuring smooth and efficient support for Amazons delivery operations. As an SDS Associate, you will be responsible for resolving queries from drivers, delivery partners, and customers in a fast-paced, dynamic environment.
Key Responsibilities
- Respond promptly to inquiries from drivers, delivery associates, and customers via phone, email, or chat.
- Troubleshoot and resolve issues related to delivery delays, address discrepancies, and delivery status updates.
- Identify trends and report recurring issues to enhance operational efficiency.
- Follow standard operating procedures to ensure customer satisfaction and seamless delivery experiences.
- Collaborate with internal teams to address escalations and improve processes.
- Maintain accurate documentation of interactions and resolutions.
Required Skills and Qualifications
- Excellent verbal and written communication skills in English.
- Proficiency in problem-solving and decision-making.
- Ability to work under pressure and manage high call/chat volumes effectively.
- Strong computer literacy, including experience with Microsoft Office and CRM tools.
- Comfortable with multi-tasking in a dynamic remote work environment.
Experience
- Minimum 1 year of experience in customer service, logistics, or a related field (preferred but not mandatory).
- Familiarity with delivery operations or e-commerce logistics is a plus.
Working Hours
- Flexible shifts, including weekends, holidays, and evenings.
- Work-from-home setup with a commitment to meet productivity and attendance benchmarks.
Knowledge, Skills, and Abilities
- Strong interpersonal skills to handle diverse interactions professionally.
- Ability to learn and adapt quickly to new tools, processes, and environments.
- Analytical mindset to identify patterns and suggest process improvements.
- Time management and organizational skills.
Benefits
- Competitive pay with performance-based incentives.
- Flexible work-from-home arrangements.
- Comprehensive training and onboarding.
- Opportunities for career growth within Amazon.
- Access to Amazons employee benefits, including healthcare, paid time off, and employee discounts.
Why Join Amazon?
Amazon is a leader in global innovation, offering unparalleled career opportunities in an inclusive and dynamic work environment. As an SDS Associate, you will play a crucial role in ensuring smooth delivery experiences while working for one of the most customer-centric companies in the world.
How to Apply
Interested candidates can apply online through Amazons career portal. Submit your updated resume along with a cover letter highlighting your relevant experience and skills. Shortlisted candidates will be contacted for the next steps in the hiring process, including assessments and interviews.