Job Summary
Flipkart is seeking enthusiastic and customer-oriented individuals to join our dynamic team as Customer Support Executives. This entry-level position is perfect for freshers who are eager to build a rewarding career in the e-commerce industry. As a Customer Support Executive, you will serve as the first point of contact for customers, addressing their inquiries and resolving issues efficiently while ensuring a high level of customer satisfaction.
Key Responsibilities
- Handle inbound and outbound calls to assist customers with their queries, complaints, and order-related concerns.
- Provide accurate information about Flipkarts products, services, and policies.
- Resolve customer issues related to order tracking, returns, exchanges, and refunds in a timely manner.
- Maintain a professional and courteous demeanor while engaging with customers.
- Escalate complex issues to the relevant departments and follow up to ensure resolution.
- Keep records of customer interactions, transactions, and feedback for continuous improvement.
- Collaborate with team members to meet individual and team performance targets.
Required Skills and Qualifications
- Strong verbal and written communication skills in English. Proficiency in regional languages is an added advantage.
- Excellent problem-solving and conflict-resolution abilities.
- Basic computer literacy, including familiarity with MS Office and CRM tools.
- Ability to work effectively in a fast-paced environment.
- Positive attitude with a customer-first approach.
- High school diploma or equivalent (Bachelors degree preferred).
Experience
- Freshers are welcome to apply.
- Prior experience in customer service, call centers, or e-commerce is a plus but not mandatory.
Working Hours
- Flexible shifts, including morning, evening, and rotational shifts.
- 5 to 6 working days per week, depending on business requirements.
Knowledge, Skills, and Abilities
- Strong interpersonal and communication skills.
- Knowledge of Flipkarts e-commerce platform is an advantage.
- Ability to multitask and handle pressure effectively.
- Team player with a collaborative mindset.
Benefits
- Competitive salary with performance-based incentives.
- Health insurance and wellness programs.
- Opportunities for career growth and development.
- Employee discounts on Flipkart products.
- Paid training programs to enhance professional skills.
- Flexible work schedules and supportive work culture.
Why Join Flipkart?
Flipkart is a pioneer in the Indian e-commerce industry, offering endless opportunities to grow and excel. By joining our team, you will work with innovative professionals in a vibrant and inclusive environment. As a Customer Support Executive, you will play a crucial role in delivering exceptional experiences to our customers while building a strong foundation for your career.
How to Apply
Interested candidates can apply online through our official careers portal or send their updated resume to us. Shortlisted candidates will be contacted for a virtual interview.
Embark on your journey with Flipkart today and be a part of our mission to redefine the future of commerce in India!
