Customer Service Representative

Job Summary

Fresher Jobs is seeking highly motivated and enthusiastic individuals to join our growing customer support team as Customer Service Representatives. This role is ideal for fresh graduates or individuals beginning their career journey, who have a passion for helping others, excellent communication skills, and a strong desire to learn and grow within a fast-paced, customer-centric environment.

As a Customer Service Representative, you will be the first point of contact for our customers, providing timely, empathetic, and accurate responses to inquiries, concerns, and service requests via phone, email, or chat. This is a fantastic opportunity for individuals looking to start their career in customer service and grow within a supportive and structured environment.

Key Responsibilities

• Respond to customer inquiries promptly and professionally via multiple channels (phone, email, live chat).

• Provide accurate, valid, and complete information by using the right methods/tools.

• Handle complaints, provide appropriate solutions, and follow up to ensure resolution.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Escalate unresolved issues to the appropriate internal teams when necessary.

• Keep records of customer interactions, transactions, comments, and complaints.

• Contribute to the teams performance metrics by meeting individual KPIs and targets.

• Stay updated on company products, services, and policies to deliver effective support.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Basic computer literacy and ability to learn new software tools quickly.

• Strong interpersonal and listening skills.

• Customer-focused mindset with a willingness to go the extra mile.

• Ability to stay calm and manage stress in high-pressure situations.

• Team player with a proactive and positive attitude.

Experience

• No prior work experience is required — this role is perfect for freshers.

• Internship or part-time experience in customer service or related fields will be considered a plus.

Working Hours

• Full-time role with flexible working hours.

• Shifts may include evenings, weekends, and public holidays based on business needs.

Knowledge, Skills, and Abilities

• Strong problem-solving and decision-making skills.

• Ability to multitask, prioritize, and manage time effectively.

• Willingness to learn and take feedback constructively.

• Knowledge of CRM systems or customer service software is an advantage, but not mandatory.

Benefits

• Competitive entry-level salary.

• Comprehensive training and onboarding.

• Career advancement and promotion opportunities.

• Health and wellness benefits (depending on location).

• Friendly and inclusive team culture.

• Remote work or hybrid flexibility (where applicable).

• Paid time off, sick leave, and holiday benefits.

Why Join Us

At Fresher Jobs, we believe in empowering fresh talent and shaping future leaders. We provide a nurturing environment where your voice matters, your growth is encouraged, and your contributions make a difference. This role will not only strengthen your communication and customer handling skills but also serve as a stepping stone to many exciting career paths within the company.

How to Apply

Ready to launch your career? Submit your application online by visiting our careers page at [Insert Website Link] or send your resume and a brief cover letter to us. Be sure to include Customer Service Representative Application in the subject line.