Customer Service Representative (CSR) – Remote

Job Summary

Fresher Jobs is seeking enthusiastic, empathetic, and solution-driven individuals to join our growing Customer Service team as Remote Customer Service Representatives (CSRs). In this role, you will be the first point of contact for our valued customers, responsible for providing outstanding service and resolving inquiries via phone, chat, or email. This is an ideal opportunity for individuals looking to launch or develop their career in customer support while working from the comfort of their own home.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via telephone, live chat, and email.

• Resolve customer issues efficiently while delivering an exceptional customer experience.

• Accurately document customer interactions and transactions in the system.

• Identify customer needs and provide tailored solutions.

• Escalate complex issues to the appropriate department or supervisor when necessary.

• Stay updated with company policies, procedures, and product knowledge to ensure accurate assistance.

• Meet or exceed performance metrics, including customer satisfaction scores and response time.

• Maintain a positive, empathetic, and professional attitude at all times.

Required Skills and Qualifications

• Excellent communication skills, both verbal and written.

• Strong problem-solving abilities and attention to detail.

• Ability to multitask and manage time effectively in a fast-paced environment.

• Basic computer proficiency and familiarity with common customer service software.

• A quiet, distraction-free workspace with reliable internet connectivity.

• Strong interpersonal skills and a genuine desire to help others.

Experience

• No prior experience is required—this position is open to freshers and entry-level candidates.

• Previous experience in a customer-facing or support role is a plus but not mandatory.

• Comprehensive training will be provided to ensure your success in the role.

Working Hours

• Full-time and part-time positions available.

• Flexible shifts to accommodate different time zones and personal schedules.

• Weekend and evening availability may be required.

Knowledge, Skills, and Abilities

• Ability to work independently and as part of a remote team.

• Willingness to learn and adapt to new tools and technologies.

• Strong organizational and documentation skills.

• Comfortable with receiving and applying feedback to improve performance.

Benefits

• Fully remote work—no commute required.

• Paid training and ongoing development opportunities.

• Competitive hourly pay.

• Performance-based incentives and bonuses.

• Opportunities for career advancement within the company.

• Supportive and collaborative virtual work environment.

Why Join Fresher Jobs?

At Fresher Jobs, we believe in empowering individuals to begin and grow their professional journey. We offer a welcoming and inclusive environment, dedicated training, and clear paths for progression. Whether you are new to the workforce or seeking a fresh start, you will find real support and meaningful opportunities with us. Join a company that values your voice, rewards your efforts, and fosters your growth.

How to Apply

Ready to launch your career with Fresher Jobs?
Submit your application by sending your updated resume and a brief cover letter to us. Include the subject line CSR Remote Application.
Shortlisted candidates will be contacted via email for the next steps in the selection process.