HR Service Jobs is seeking a proactive and technically adept Technical Support Engineer to join our client support and operations team. This role is ideal for candidates who are passionate about resolving technical issues, communicating clearly with users, and contributing to service excellence. As a Technical Support Engineer, you will provide first-level support, troubleshoot hardware/software issues, and ensure seamless performance of IT systems and services. The role requires both technical competency and customer-centric communication skills, making it a strong career path for those looking to grow in IT support, systems administration, or network engineering.
Key Responsibilities:
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Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat
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Diagnose and troubleshoot hardware, software, and network-related issues
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Install, configure, and maintain software applications and computer systems
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Document technical issues, solutions, and user guides for recurring problems
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Escalate unresolved issues to higher-level support teams with clear documentation
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Monitor IT systems and performance metrics to identify potential problems early
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Assist in system upgrades, patch installations, and maintenance routines
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Provide technical training or support to end-users when required
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Collaborate with internal teams to ensure timely resolution and system reliability
Required Skills and Qualifications:
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Bachelor’s degree or diploma in Computer Science, Information Technology, or a related field
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Strong foundation in computer systems, operating systems (Windows/Linux), and networking fundamentals
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Knowledge of common software tools (MS Office, antivirus, ticketing systems, remote access tools)
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Basic understanding of troubleshooting steps and diagnostic tools
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Excellent verbal and written communication skills
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Ability to manage and prioritize multiple technical issues efficiently
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Certification in CompTIA A+/N+, Microsoft, or Cisco (preferred but not mandatory)
Experience:
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0–2 years of experience in a technical support/helpdesk or IT operations role
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Internship or prior exposure to IT support environments is an added advantage
Working Hours:
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Full-time position
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Monday to Friday (occasional weekend or shift support may be required based on client needs)
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Shift timing: 9:00 AM – 6:00 PM or rotational shifts depending on project requirements
Knowledge, Skills, and Abilities:
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Strong problem-solving mindset and logical reasoning
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Ability to stay calm and professional under pressure
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Good interpersonal skills to communicate technical information clearly
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Self-driven attitude with willingness to learn new technologies and tools
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Basic understanding of cybersecurity principles and data protection best practices
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Time management and the ability to document work accurately
Benefits:
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Competitive salary with performance-based incentives
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On-the-job technical training and certification support
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Opportunities for promotion into senior IT support, network, or infrastructure roles
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Paid leaves, health insurance, and employee assistance programs
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Supportive team environment with access to mentoring and career development
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Flexible work arrangements for top performers
Why Join Us:
At HR Service Jobs, we don’t just offer a job—we offer a career path. As a Technical Support Engineer, you’ll be part of a dedicated team committed to excellence in customer service and technology support. You’ll gain hands-on exposure to modern IT tools, work with diverse clients, and develop core skills that will serve you throughout your professional journey. Whether you’re a fresher with a passion for tech or an early-career professional looking to grow, this is the perfect platform to kick-start your journey in the tech industry.
How to Apply:
To apply, send your updated resume and a short cover letter to us with the subject line:
“Application for Technical Support Engineer”
Alternatively, visit our website and submit your application.
Shortlisted candidates will be contacted for an initial screening, followed by a technical assessment and interview.