HR Service Jobs is actively hiring skilled and enthusiastic Customer Service Executives for Voice, Non-Voice, and Blended Process roles across various industries and client projects. This opportunity is perfect for individuals who are passionate about helping customers, resolving queries, and delivering an exceptional service experience. Whether you’re looking to build a career in inbound calling, chat/email support, or a hybrid role, we have openings to suit your profile. Freshers and experienced professionals are both encouraged to apply.
Key Responsibilities:
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Handle customer interactions through voice calls, emails, or chat support depending on the process
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Resolve queries related to products, services, orders, billing, or technical issues in a timely manner
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Maintain accurate records of customer interactions and follow up where necessary
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Meet individual and team targets including customer satisfaction, response time, and call/chat handling time
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Stay updated with product knowledge, policies, and service procedures
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Escalate unresolved issues to appropriate internal departments for resolution
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Ensure adherence to quality standards and compliance with company protocols
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Provide a positive, empathetic, and professional attitude toward customers at all times
Required Skills and Qualifications:
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Minimum qualification: 10+2 or Graduate in any discipline
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Strong verbal and/or written communication skills in English and regional languages (as applicable)
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Good listening and interpersonal skills
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Basic computer literacy and typing speed (30+ WPM for non-voice/blended roles)
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Familiarity with CRM systems and email/chat tools is an advantage
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Patience and the ability to remain calm under pressure
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Willingness to work in rotational shifts (voice/blended)
Experience:
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Freshers are welcome
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0–2 years of experience in BPO, customer support, or technical helpdesk will be preferred
Working Hours:
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Full-time, rotational shifts (including weekends and public holidays for some processes)
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Shift timings: Morning, Evening, and Night shifts depending on process type (Domestic/International)
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Weekly offs on rotational basis
Knowledge, Skills, and Abilities:
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Understanding of customer service principles and practices
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Ability to handle different types of customers and situations effectively
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Strong multi-tasking and time management capabilities
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Willingness to learn and adapt to new tools, systems, and procedures
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Professional attitude with a solution-oriented mindset
Benefits:
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Competitive salary with attendance and performance bonuses
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Incentives for achieving targets and positive customer feedback
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Paid training and certification programs
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Opportunities for career progression within the company or client network
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Health insurance and employee wellness programs
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A vibrant and supportive team environment
Why Join Us:
At HR Service Jobs, we believe in creating opportunities for growth, learning, and success. Our Customer Service roles offer exposure to dynamic industries, world-class training, and long-term career potential. Whether you’re looking to start your career or take it to the next level, you’ll benefit from a professional environment that values dedication, teamwork, and excellence in service delivery.
How to Apply:
Interested candidates can send their updated resume to us with the subject line:
“Application for Customer Service – Voice / Non-Voice / Blended”
Shortlisted candidates will be contacted for telephonic or virtual interviews followed by a process-specific assessment.