HR Service Jobs is hiring enthusiastic and tech-savvy individuals for the position of Entry Level IT Support Executive. This role is ideal for recent graduates or freshers who are passionate about technology and eager to launch a career in IT support. You will be the first point of contact for resolving basic hardware, software, and networking issues, supporting end users remotely or on-site.
We provide hands-on training, mentorship, and the opportunity to work in a fast-paced, customer-centric environment that fosters learning and career growth in the IT domain.
Key Responsibilities:
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Provide first-level technical support to end-users via phone, email, or ticketing system
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Troubleshoot common IT issues related to operating systems, MS Office, printers, network connectivity, and user accounts
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Assist in installation, configuration, and maintenance of desktops, laptops, and peripheral equipment
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Log, track, and document helpdesk requests and resolutions using IT support tools
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Escalate unresolved issues to senior IT technicians or system administrators
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Maintain user access permissions and perform password resets
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Support IT team in basic infrastructure and asset management tasks
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Ensure prompt response to service requests while maintaining high user satisfaction
Required Skills and Qualifications:
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Minimum qualification: Diploma in IT/Computer Science or Bachelor’s degree in any discipline (preferably BCA, B.Sc IT, or B.Tech)
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Basic understanding of computer hardware, software, and operating systems (Windows/Linux)
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Familiarity with Microsoft Office Suite and basic network concepts
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Good communication and interpersonal skills
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Eagerness to learn and grow in the IT field
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Customer-focused attitude and ability to work in a team environment
Experience:
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Freshers and recent graduates are encouraged to apply
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Internship or project experience in IT support or technical troubleshooting is a plus
Working Hours:
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Full-time, entry-level role
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Monday to Saturday, 9:00 AM to 6:00 PM
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Rotational shifts or extended hours may be required based on business needs
Knowledge, Skills, and Abilities:
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Basic knowledge of IT service desk operations and ticketing systems (e.g., Zoho Desk, Freshdesk, or ServiceNow)
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Ability to identify and solve technical issues logically and efficiently
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Strong time management and documentation skills
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Willingness to take initiative and follow escalation procedures when required
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Good understanding of cybersecurity basics and safe computing practices (preferred but not mandatory)
Benefits:
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Competitive starting salary with annual increments
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Comprehensive training and skill development programs
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Health insurance and wellness benefits (as per company policy)
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Certificate of experience and performance recognition awards
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Opportunity to work on live projects and collaborate with senior IT professionals
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Clear growth path into system administration, network support, or cybersecurity
Why Join Us:
At HR Service Jobs, we believe in nurturing young talent and preparing them for tomorrow’s IT challenges. As an Entry Level IT Support Executive, you’ll gain valuable hands-on experience, build your technical foundation, and grow in a supportive and learning-focused environment. If you’re looking to kick-start your IT career with the right guidance and opportunities, this is the perfect role for you.
How to Apply:
Ready to launch your career in IT? Apply now by emailing your resume to us.
Subject: Application for Entry Level IT Support Executive
Or submit your application through our careers portal:
Shortlisted candidates will be contacted for an online aptitude test and virtual interview.