IT applications (Implementation and support)

Job Summary:

Sutherland Global Services Ltd is seeking a dynamic and detail-oriented professional to join our IT team as part of the Applications Implementation and Support division. The ideal candidate will play a critical role in deploying, configuring, and maintaining enterprise-level software applications. This position is essential to ensuring a seamless integration of IT systems into business operations and providing technical support to end-users and stakeholders.

Key Responsibilities:

• Implement and configure software applications according to project specifications and organizational needs.

• Collaborate with cross-functional teams, including business analysts, developers, and end-users, to ensure smooth deployment of IT solutions.

• Provide Level 1 and Level 2 support for internal applications and resolve technical issues in a timely manner.

• Conduct root cause analysis and propose long-term solutions for recurring application issues.

• Prepare and maintain technical documentation, user guides, and system manuals.

• Monitor application performance and generate reports on stability, usage, and incidents.

• Manage application upgrades, patches, and version control in coordination with the IT infrastructure team.

• Provide training and onboarding support for users on new or upgraded systems.

• Adhere to ITIL and best practice frameworks for change, incident, and problem management.

Required Skills and Qualifications:

• Bachelors degree in Computer Science, Information Technology, or a related discipline.

• Solid understanding of application lifecycle management and enterprise system architecture.

• Experience working with ERP, CRM, or other enterprise platforms.

• Strong troubleshooting and problem-solving skills.

• Excellent communication and interpersonal abilities to work effectively with technical and non-technical stakeholders.

• Familiarity with databases (SQL, Oracle), APIs, and scripting languages is a plus.

• Working knowledge of ITIL processes.

Experience:

• 2–5 years of experience in IT application implementation and support roles.

• Prior experience in a BPO, shared services, or enterprise technology environment is advantageous.

Working Hours:

• Standard working hours: 9:00 AM – 6:00 PM IST

• Flexibility required to accommodate global projects and support on-call rotations, including evenings and weekends when necessary.

Knowledge, Skills, and Abilities:

• In-depth knowledge of enterprise software implementation methodologies.

• Ability to manage multiple priorities and projects simultaneously under tight deadlines.

• High level of accountability and attention to detail.

• Adaptability to rapidly changing technology environments.

• Proactive mindset and customer-centric approach.

Benefits:

• Competitive salary package

• Health insurance and wellness programs

• Performance-based bonuses and recognition programs

• Continuous learning and upskilling opportunities

• Hybrid/remote work flexibility (based on project)

• Supportive and inclusive workplace culture

• Access to global tools and technologies

Why Join Sutherland Global Services Ltd?

Sutherland is a global leader in digital transformation and business process outsourcing. With a rich legacy of innovation and excellence, we offer exciting career opportunities for professionals passionate about IT and customer-centric solutions. Joining Sutherland means working with cutting-edge technologies, collaborating with a global team, and having the opportunity to make a meaningful impact. We invest in our people and empower them to grow their careers in a forward-thinking and diverse work environment.

How to Apply:

Interested candidates are invited to submit their updated resume along with a brief cover letter outlining their relevant experience to us. Please mention IT Applications – Implementation and Support in the subject line.
Only shortlisted candidates will be contacted for the next steps in the recruitment process.