Sutherland Careers, Work from Home Jobs in India

Sutherland Global Services Ltd

IN (Remote)
  • Full Time

To apply for this job please visit fresherjobss.com.

Job Summary:

Sutherland Global Services Ltd is seeking enthusiastic, tech-savvy, and customer-focused individuals to join our dynamic remote workforce as Work from Home Associates in Customer Service. As a part of our growing Sutherland Careers team, you will be the first point of contact for customers, assisting them with their queries and delivering outstanding service experiences across various channels.

This is an exciting opportunity to work from the comfort of your home while becoming part of a globally recognized leader in business process transformation.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner

  • Resolve customer complaints effectively while maintaining high customer satisfaction

  • Provide product and service information clearly and accurately

  • Use internal tools to track, document, and escalate customer issues when necessary

  • Maintain a high level of knowledge about products, processes, and systems

  • Meet individual and team performance metrics, including quality, productivity, and schedule adherence

  • Collaborate with team leads and other departments to continuously improve service delivery

Required Skills and Qualifications:

  • Excellent verbal and written communication skills in English

  • Ability to handle customer concerns with empathy, patience, and professionalism

  • Basic computer proficiency, including navigating web applications, email, and data entry

  • Quiet and distraction-free work environment with stable internet connectivity

  • High school diploma (10+2) or equivalent; graduation preferred

  • Availability to attend virtual training sessions as scheduled

Experience:

  • Freshers are welcome and encouraged to apply

  • Prior experience in customer service, BPO, or a remote work environment will be considered an advantage

  • Experience using CRM or ticketing systems is desirable but not mandatory

Working Hours:

  • Flexible shifts available – Full-Time or Part-Time

  • Rotational shifts may include weekends and public holidays

  • Shift timings will be communicated in advance based on project allocation

Knowledge, Skills, and Abilities:

  • Strong multitasking and time-management skills

  • Ability to work independently with minimal supervision

  • Quick learner and adaptable to new tools, systems, and customer types

  • Problem-solving mindset with attention to detail

  • Culturally sensitive and capable of interacting with global customers

Benefits:

  • Work-from-home convenience with zero commuting hassles

  • Attractive salary package with performance-based incentives

  • Paid training and onboarding

  • Opportunities for promotion and career growth within Sutherland

  • Employee wellness programs and virtual engagement activities

  • Access to online learning portals and certification programs

Why Join Sutherland?

Sutherland Global Services Ltd is a global leader in digital transformation and customer experience management. With over three decades of industry experience, we serve some of the worlds most well-known brands. As part of our work-from-home team in India, you will join a diverse and inclusive culture that values your contribution, supports your growth, and rewards excellence.

We believe in empowering individuals to thrive—wherever they are.

How to Apply:

Interested candidates are invited to apply online through the official Sutherland Careers website.
Steps to Apply:

  1. Visit: https://www.sutherlandglobal.com/careers

  2. Search for Work from Home – India opportunities

  3. Submit your resume and complete the application form

  4. Attend the virtual assessment and interview process

Job Overview