Business Support, Customer Service

HR Service Jobs

IN (Remote)
  • Full Time

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Job Summary

HR Service Jobs is seeking a dynamic, customer-focused professional to join our Business Support – Customer Service team. This role is designed for individuals who are passionate about delivering top-tier support to clients and internal stakeholders. As a key member of our service delivery team, you will be responsible for resolving customer issues, supporting administrative operations, and ensuring customer satisfaction through responsive and personalized service. This is an excellent opportunity for someone looking to develop a rewarding career in business operations and customer engagement.

Key Responsibilities

  • Respond to customer queries through email, chat, and calls in a timely and professional manner.

  • Provide comprehensive support to business clients by resolving product or service-related issues.

  • Maintain records of customer interactions, transactions, comments, and complaints using CRM tools.

  • Coordinate with internal departments to fulfill customer requirements or resolve complex issues.

  • Assist in preparing reports, documentation, and operational updates as needed.

  • Monitor service requests, track SLAs, and escalate unresolved issues to the appropriate teams.

  • Follow standard operating procedures (SOPs) to ensure consistency and compliance.

  • Support data entry, order processing, appointment scheduling, and other administrative functions.

  • Build strong relationships with clients and ensure a high level of client satisfaction.

Required Skills and Qualifications

  • Excellent verbal and written communication skills in English.

  • Strong interpersonal and problem-solving abilities.

  • Ability to multitask and handle high volumes of inquiries.

  • Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM systems.

  • A customer-first mindset with a keen attention to detail.

  • Ability to work independently as well as collaboratively in a remote team environment.

Experience

  • 0–2 years of experience in customer service, business support, or administrative roles.

  • Freshers with excellent communication skills and a passion for customer service are encouraged to apply.

Working Hours

  • Flexible shifts available (Morning, Afternoon, or Evening)

  • Monday to Friday schedule; weekend shifts available based on business need

  • Part-time and full-time options offered

Knowledge, Skills, and Abilities

  • Knowledge of customer relationship management principles

  • Understanding of business support processes

  • Familiarity with service desk or ticketing systems is a plus

  • Ability to handle confidential information professionally

  • Willingness to learn and adapt to new technologies and workflows

Benefits

  • Competitive salary with performance-based incentives

  • Work-from-home flexibility

  • Paid training and onboarding support

  • Career growth and learning opportunities

  • Supportive and inclusive work environment

  • Access to employee wellness and engagement programs

Why Join HR Service Jobs?

At HR Service Jobs, we are committed to delivering excellence in talent solutions and customer engagement. We believe in empowering our employees with the tools, training, and flexibility they need to succeed. Whether you are just starting your career or looking for your next challenge, you will find an inclusive, collaborative, and growth-oriented environment here. Join us to be part of a forward-thinking team making a real difference every day.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter highlighting their customer service experience or motivation for applying. Please email your application to us with the subject line: Application – Business Support, Customer Service.
Early applications are encouraged, as we review on a rolling basis.

Job Overview