Job Description: Field Sales & Service Representative
Key Responsibilities:
- Achieve assigned service and sales targets by executing strategic marketing initiatives tailored to regional needs.
- Analyze performance data and adjust strategies to optimize business outcomes.
- Develop and maintain detailed customer profiles and call activity records using CRM tools.
- Stay informed on market trends, competitor offerings, and industry developments.
- Consistently meet or exceed performance metrics and contribute to overall team objectives.
- Actively participate in training sessions and team meetings to enhance product and service knowledge.
- Prioritize and organize daily activities to align with business goals and target customer engagement.
- Leverage strong customer engagement techniques—asking insightful questions to understand needs and deliver exceptional service.
- Accurately complete and submit required documentation, including timekeeping, call reports, expenses, and sample activity.
- Ensure full compliance with company policies, SOPs, and applicable regulations (federal, state, local), particularly around promotional programs and sample handling.
Qualifications:
- Education: Bachelor’s degree from an accredited 4-year institution required.
- Experience: Minimum 1 year of customer service experience preferred.
- Bonus points for:
- Military background
- College work experience or leadership in extracurriculars
- Involvement in competitive sports or team-based activities
Skills & Competencies:
- Strong verbal, written, and virtual communication abilities
- Excellent active listening and rapport-building skills
- High energy, motivation, and enthusiasm to support customer success
- Proven ability to develop meaningful customer and team relationships
- Critical thinker with sound judgment and decision-making abilities
- Strong organizational and time-management skills; able to manage multiple priorities effectively
- Professional execution of all field activities within compliance guidelines
- Tech-savvy: Proficient in Microsoft Office (Outlook, Teams, Excel, Word, PowerPoint) and quick to learn new digital tools and systems