Key Responsibilities
Customer & Guest Experience
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Serve as the first point of contact for all building users and guests, delivering warm, professional service.
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Own the user experience on your assigned floor, ensuring high standards and proactive support.
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Coordinate VIP visits, handle guest registration, issue passes, and support onboarding for new employees.
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Provide local area guidance, directions, and travel updates as needed.
Safety & Security
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Conduct routine safety and security checks; report any issues or hazards promptly.
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Act as First Aider, Fire Marshal, and Site Security Coordinator—issuing badge access per policy.
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Ensure full compliance with health, safety, and environmental procedures.
Operations & Facilities Support
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Manage meeting room bookings, setups, and daily checks.
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Maintain front-of-house and kitchen areas, order supplies, and manage post and deliveries.
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Support audits, inventory control, and vendor coordination.
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Assist with CAFM system reporting and oversee contractors during site visits.
Technology & AV Support
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Set up and monitor AV equipment and digital signage.
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Provide basic IT support for meeting rooms and collaborative tech.
Sustainability & Wellness
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Promote green initiatives and wellness activities such as recycling drives or mindfulness sessions.
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Support ergonomic assessments and energy-saving practices.
Community & Events
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Plan and execute small on-site events, networking sessions, and health & wellbeing initiatives.
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Liaise with building users to gather feedback and continuously improve the workplace experience.
What We are Looking For
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Strong background in hospitality, customer service, or a similar client-facing role.
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Excellent communication and organisational skills.
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Confident using Microsoft Office and general workplace technology.
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Proactive, reliable, and able to juggle multiple priorities with ease.
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Comfortable with occasional physical activity (e.g., lifting small packages).