Email & Chat Support Executive – Remote Work

Wipro

IN (Remote)
  • Full Time

To apply for this job please visit in.linkedin.com.

Wipro, one of the world’s leading global information technology, consulting, and business process services companies, is looking for dynamic and motivated individuals to join as Email & Chat Support Executives (Remote Work).

This role is ideal for professionals and freshers who are passionate about customer experience and enjoy solving customer issues through written communication. As an Email & Chat Support Executive, you will provide timely and accurate assistance to customers through email and chat platforms, ensuring customer satisfaction while maintaining Wipro’s commitment to excellence and professionalism.

You will work with a team of skilled professionals in a digital-first environment, leveraging modern tools and communication systems to enhance service quality — all from the comfort of your home.

Key Responsibilities:

  • Respond promptly to customer inquiries via email and live chat platforms.

  • Handle customer queries, requests, complaints, and feedback with empathy and efficiency.

  • Provide detailed information about products, services, billing, or technical assistance as required.

  • Resolve customer concerns in a professional manner and escalate complex issues when necessary.

  • Maintain up-to-date knowledge of Wipro’s services, policies, and client-specific procedures.

  • Record customer interactions and transactions accurately in the CRM system.

  • Meet or exceed performance metrics such as response time, quality scores, and customer satisfaction.

  • Collaborate with internal teams to ensure smooth issue resolution and continuous improvement.

  • Adhere to data security, privacy, and compliance standards at all times.

Required Skills and Qualifications:

  • Minimum educational qualification: 10+2 or Bachelor’s degree in any field.

  • Excellent written communication skills in English (additional languages are a plus).

  • Strong typing speed (minimum 35–40 words per minute) with high accuracy.

  • Good understanding of email and chat etiquette, tone, and grammar.

  • Customer-centric mindset with patience and empathy.

  • Basic computer literacy and familiarity with CRM or ticketing systems.

  • Ability to multitask and manage multiple chat or email conversations simultaneously.

  • High level of attention to detail and accuracy in responses.

  • Reliable internet connection and a quiet workspace suitable for remote operations.

Experience:

  • Freshers and experienced candidates are welcome to apply.

  • Prior experience in customer service, BPO, or chat/email support is an advantage but not mandatory.

  • Comprehensive training will be provided for all selected candidates.

Working Hours:

  • Flexible Work From Home schedule with rotational shifts (morning, evening, and night shifts).

  • 5-day work week with two rotational weekly offs.

  • Shift timings may vary depending on the project and client requirements.

  • Candidates must be open to working weekends or holidays, if required.

Knowledge, Skills, and Abilities:

  • Strong problem-solving and analytical abilities.

  • Excellent interpersonal and virtual communication skills.

  • Ability to remain calm, courteous, and professional under pressure.

  • Quick adaptability to new tools, systems, and processes.

  • Team-oriented with the ability to work independently in a remote setup.

  • Commitment to maintaining confidentiality and data protection protocols.

  • Willingness to learn and grow in a fast-paced, global work environment.

Benefits:

  • 100% Remote Work – enjoy flexibility and work-life balance.

  • Competitive salary with attractive performance-based incentives.

  • Comprehensive onboarding and paid training programs.

  • Health insurance and wellness benefits.

  • Opportunities for career growth within Wipro’s global network.

  • Paid leaves, holidays, and employee assistance programs.

  • Work with leading international clients and exposure to global customer service standards.

  • Supportive and inclusive work culture promoting diversity and personal development.

Why Join Wipro:

Wipro is a globally recognized brand built on innovation, integrity, and inclusion. Joining as an Email & Chat Support Executive gives you an opportunity to become part of an organization that values talent, continuous learning, and growth.

At Wipro, you’ll not only gain professional experience in customer service but also develop vital communication and problem-solving skills that can advance your long-term career. Our flexible remote work model, global exposure, and structured career progression make Wipro the ideal place for ambitious professionals and fresh graduates alike.

We believe in empowering our employees to take ownership, deliver excellence, and make a real difference — while enjoying a supportive and rewarding work environment.

How to Apply:

Take your first step toward an exciting customer service career with Wipro!

  1. Visit the Wipro Careers Portal at https://careers.wipro.com.

  2. Search for the position “Email & Chat Support Executive – Remote Work.”

  3. Click Apply Now and create your profile.

  4. Upload your updated resume and include a brief cover letter highlighting your interest in customer service.

  5. Shortlisted candidates will be contacted for an online assessment followed by a virtual interview.

Join Wipro today – where technology meets opportunity, and your journey to success begins from home!

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