Chat & Email Support Associate – Work From Home

Swiggy

IN (Remote)
  • Full Time

To apply for this job please visit in.linkedin.com.

Swiggy, India’s leading food delivery and hyperlocal services platform, is seeking proactive and customer-focused Chat & Email Support Associates to join our remote operations team. This role is designed for individuals who enjoy digital communication, have a passion for helping customers, and want to build a career in customer support while working from home.

As a Chat & Email Support Associate, you will be the first point of contact for Swiggy’s customers and delivery partners via chat and email. You will assist with inquiries related to orders, refunds, payments, app navigation, and service issues, ensuring a seamless and satisfying experience for all users. Your contributions will play a key role in maintaining Swiggy’s reputation for reliability and excellence.

This role is suitable for both freshers and experienced professionals who are detail-oriented, adaptable, and eager to deliver outstanding customer service in a fast-paced environment.

Key Responsibilities:

  • Respond promptly to customer and partner queries through chat and email channels.

  • Assist customers with order placements, cancellations, refunds, and payment-related issues.

  • Resolve complaints or service issues efficiently, escalating complex cases to relevant teams when necessary.

  • Provide accurate information regarding Swiggy’s services, policies, promotions, and app functionalities.

  • Maintain detailed records of customer interactions in CRM tools.

  • Meet and exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.

  • Collaborate with internal teams to streamline processes and improve customer support quality.

  • Stay updated with the latest product updates, policy changes, and industry trends.

  • Adhere to data protection, privacy, and company compliance standards.

Required Skills and Qualifications:

  • Minimum educational qualification: 10+2 or Bachelor’s degree in any discipline.

  • Excellent written communication skills in English (additional languages are a plus).

  • Strong typing speed (minimum 35–40 words per minute) with high accuracy.

  • Customer-oriented mindset with patience, empathy, and problem-solving ability.

  • Ability to multitask and manage multiple conversations simultaneously.

  • Basic computer literacy and familiarity with chat and email platforms.

  • Self-disciplined, reliable, and able to work independently in a remote setup.

  • Quick learner with adaptability to new tools, technologies, and processes.

Experience:

  • Freshers are encouraged to apply.

  • Prior experience in customer support, BPO, or digital communication is advantageous but not required.

  • Comprehensive training will be provided to all selected candidates to ensure readiness for the role.

Working Hours:

  • Full-time remote position with rotational shifts, including mornings, evenings, nights, weekends, and public holidays.

  • Flexibility in scheduling depending on business requirements.

  • Candidates must have a reliable internet connection and a quiet, distraction-free workspace at home.

Knowledge, Skills, and Abilities:

  • Strong written communication and interpersonal skills.

  • Ability to remain professional, courteous, and patient under pressure.

  • Attention to detail and accuracy in handling customer interactions.

  • Familiarity with online service platforms and digital customer support tools.

  • Analytical thinking and problem-solving skills.

  • Team-oriented with ability to collaborate effectively in a remote environment.

  • Commitment to confidentiality, data security, and compliance standards.

Benefits:

  • 100% remote work, allowing flexibility and work-life balance.

  • Competitive salary with performance-based incentives.

  • Paid training and continuous skill development programs.

  • Health insurance and wellness initiatives.

  • Paid leaves, holiday allowances, and work-life balance policies.

  • Opportunities for career advancement within Swiggy’s global operations.

  • Exposure to the fast-growing e-commerce and food delivery industry.

  • Inclusive, supportive, and collaborative work culture focused on employee development.

Why Join Swiggy:

Joining Swiggy as a Chat & Email Support Associate provides an opportunity to be part of a high-growth organization that is redefining convenience and customer experience in India. You will gain valuable experience in digital customer service, enhance your communication and problem-solving skills, and contribute to the success of millions of users across the country.

Swiggy offers a dynamic, learning-oriented, and inclusive environment where employees are empowered to grow professionally while enjoying the flexibility of working from home. You’ll be part of a team that values innovation, customer-centricity, and continuous improvement.

How to Apply:

  1. Visit the Swiggy Careers Portal at https://careers.swiggy.com.

  2. Search for the role “Chat & Email Support Associate – Work From Home.”

  3. Click Apply Now and create a profile.

  4. Upload your updated resume and a brief cover letter highlighting your interest in digital customer support.

  5. Shortlisted candidates will be contacted for an online assessment followed by a virtual interview.

Join Swiggy today — deliver exceptional service, develop your skills, and build a rewarding career from the comfort of your home!

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