Customer Success Chat Representative (Remote)

BYJU’S

IN (Remote)
  • Full Time

To apply for this job please visit in.linkedin.com.

BYJU’S, India’s leading edtech platform, is seeking motivated and digitally proficient Customer Success Chat Representatives to join our remote support team. This role is designed for individuals who are passionate about education, enjoy assisting customers online, and excel at problem-solving through written communication.

As a Customer Success Chat Representative, you will interact with students, parents, and users via chat to provide guidance, resolve queries, and ensure an exceptional learning experience. You will play a pivotal role in maintaining BYJU’S reputation for world-class customer support while helping learners achieve their educational goals.

This role is ideal for freshers as well as candidates with prior experience in customer service, online chat support, or educational services, who thrive in a fast-paced and remote work environment.

Key Responsibilities:

  • Respond promptly and professionally to student and parent queries via chat.

  • Provide guidance on BYJU’S courses, subscriptions, app usage, and learning resources.

  • Resolve complaints or issues efficiently, escalating complex cases when necessary.

  • Assist users with technical support, payment issues, and account management.

  • Maintain detailed records of interactions using CRM and internal tracking tools.

  • Collaborate with internal teams to ensure smooth resolution of customer concerns.

  • Stay updated with new course offerings, product features, and policy changes.

  • Ensure adherence to data privacy, confidentiality, and compliance standards.

  • Provide feedback on common queries and suggest improvements to processes.

Required Skills and Qualifications:

  • Minimum qualification: 10+2 or Bachelor’s degree in any discipline.

  • Excellent written communication skills in English; proficiency in regional languages is an advantage.

  • Strong typing speed (minimum 35–40 words per minute) with accuracy.

  • Customer-focused mindset with empathy, patience, and problem-solving capabilities.

  • Ability to manage multiple chat conversations simultaneously.

  • Basic computer skills and familiarity with chat tools and CRM systems.

  • Self-motivated, disciplined, and capable of working independently in a remote setup.

  • Quick learner with adaptability to new tools, processes, and educational products.

Experience:

  • Freshers are welcome to apply.

  • Prior experience in customer support, chat support, or education-related services is a plus but not mandatory.

  • Onboarding training will be provided to equip candidates for success in the role.

Working Hours:

  • Full-time remote position with rotational shifts, including mornings, evenings, nights, weekends, and public holidays.

  • Flexible scheduling based on business requirements.

  • Candidates must have a stable internet connection and a quiet, distraction-free workspace.

Knowledge, Skills, and Abilities:

  • Strong written communication and interpersonal skills.

  • Ability to provide clear and concise solutions in a digital format.

  • Excellent problem-solving and analytical skills.

  • Professionalism, patience, and empathy in handling diverse customer concerns.

  • Attention to detail and accuracy in documenting interactions.

  • Team-oriented and capable of collaborating in a virtual environment.

  • Commitment to confidentiality, data security, and compliance standards.

Benefits:

  • 100% remote work with flexibility to balance personal and professional life.

  • Competitive salary with performance-based incentives.

  • Paid training and skill development programs.

  • Health insurance and wellness initiatives.

  • Paid leaves, holidays, and flexible scheduling options.

  • Opportunities for career growth and progression within BYJU’S global operations.

  • Exposure to the education technology industry and digital learning solutions.

  • Supportive, inclusive, and innovative work culture focused on employee development.

Why Join BYJU’S:

Joining BYJU’S as a Customer Success Chat Representative allows you to be part of a mission-driven organization that is transforming education in India and globally. You will gain hands-on experience in digital customer support, develop critical communication and problem-solving skills, and play a key role in ensuring a seamless learning journey for students.

BYJU’S provides a dynamic and learning-oriented environment where employees are encouraged to grow, innovate, and contribute to a global mission. With structured training, mentorship, and opportunities for career advancement, this role is ideal for individuals looking to build a long-term career in customer success within the edtech sector.

How to Apply:

  1. Visit the BYJU’S Careers Portal at https://byjus.com/careers.

  2. Search for “Customer Success Chat Representative – Remote.”

  3. Click Apply Now and create your profile.

  4. Upload your updated resume and a brief cover letter highlighting your interest in online customer support.

  5. Shortlisted candidates will be contacted for an online assessment and virtual interview.

Join BYJU’S today — support students’ learning journeys, grow your skills, and build a rewarding career from the comfort of your home!

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