Remote Chat Process – Customer Support Voice/Non-Voice

Genpact

IN (Remote)
  • Full Time

To apply for this job please visit www.recruit.net.

Genpact, a global leader in digital transformation and business process management, is seeking motivated Remote Chat Process Executives to provide exceptional customer support through voice and non-voice channels. This role is ideal for individuals who enjoy assisting customers online, resolving queries efficiently, and delivering a seamless support experience.

As a Remote Chat Process Executive, you will handle customer interactions via chat, email, or voice calls, addressing queries related to products, services, transactions, and account management. Your efforts will directly contribute to enhancing customer satisfaction, building loyalty, and upholding Genpact’s reputation for excellence in service delivery.

This position is suitable for both freshers and experienced professionals looking for flexible remote work opportunities in the customer support domain.

Key Responsibilities:

  • Respond promptly and professionally to customer queries via chat, email, and voice channels.

  • Resolve customer complaints, product inquiries, service issues, and transaction-related queries efficiently.

  • Provide accurate guidance on company policies, processes, and digital platforms.

  • Maintain detailed and accurate records of all interactions using CRM and internal tracking systems.

  • Collaborate with internal teams to ensure quick resolution of escalated issues.

  • Monitor and report recurring customer concerns to suggest improvements in processes.

  • Ensure compliance with company policies, data privacy, and security standards during all interactions.

  • Stay updated with the latest product offerings, process changes, and industry trends to provide informed support.

Required Skills and Qualifications:

  • Minimum educational qualification: 10+2 or Bachelor’s degree in any discipline.

  • Excellent written and verbal communication skills in English; proficiency in additional languages is a plus.

  • Strong typing speed (minimum 35–40 words per minute) with high accuracy.

  • Customer-centric mindset with patience, empathy, and problem-solving ability.

  • Ability to manage multiple interactions simultaneously while maintaining quality.

  • Basic computer literacy and familiarity with chat, email, and CRM tools.

  • Self-motivated, disciplined, and capable of working independently in a remote setup.

  • Quick learner with adaptability to new systems, processes, and tools.

Experience:

  • Freshers are welcome to apply.

  • Prior experience in customer support, BPO, or remote chat processes is advantageous but not mandatory.

  • Comprehensive training will be provided to ensure readiness for the role.

Working Hours:

  • Full-time remote position with rotational shifts, including mornings, evenings, nights, weekends, and public holidays.

  • Flexible schedules may be offered depending on project requirements.

  • Candidates must have a stable internet connection and a quiet, dedicated workspace at home.

Knowledge, Skills, and Abilities:

  • Strong communication skills for both written and verbal interactions.

  • Ability to multitask and handle high volumes of customer queries efficiently.

  • Professionalism, patience, and empathy in handling customer concerns.

  • Attention to detail and accuracy in documenting interactions.

  • Analytical thinking and problem-solving capabilities.

  • Team-oriented with the ability to collaborate effectively in a virtual environment.

  • Commitment to confidentiality, data security, and compliance standards.

Benefits:

  • 100% remote work with flexibility to balance personal and professional life.

  • Competitive salary with performance-based incentives.

  • Paid training and continuous learning opportunities.

  • Health insurance and wellness programs.

  • Paid leaves, holidays, and flexible work schedules.

  • Career growth and advancement opportunities within Genpact’s global operations.

  • Exposure to a wide range of customer support processes across industries.

  • Inclusive, supportive, and collaborative work culture focused on professional development.

Why Join Genpact:

Joining Genpact as a Remote Chat Process Executive allows you to gain hands-on experience in customer support across multiple communication channels while working from the comfort of your home. You will develop essential communication, problem-solving, and digital support skills while contributing to the success of a global leader in business process management.

Genpact provides structured training, mentorship, and opportunities for career progression, making this role ideal for freshers and experienced professionals seeking a rewarding remote work opportunity in customer support.

How to Apply:

  1. Visit the Genpact Careers Portal at https://www.genpact.com/careers.

  2. Search for “Remote Chat Process – Customer Support (Voice/Non-Voice).”

  3. Click Apply Now and create your profile.

  4. Upload your updated resume and a brief cover letter highlighting your interest in remote customer support.

  5. Shortlisted candidates will be contacted for an online assessment and virtual interview.

Join Genpact today — deliver exceptional customer support, enhance your skills, and build a successful career from the comfort of your home!

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