Key Responsibilities
Food Preparation & Sanitation
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Cleans and maintains the bakery area, including work surfaces, display cases, coolers, and equipment.
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Follows company policies and food safety standards for handling, packaging, labeling, and storing products.
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Operates and sanitizes bakery tools and equipment while using approved chemicals and cleaning supplies safely.
Merchandising & Presentation
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Stocks and organizes bakery merchandise to maintain a full, fresh, and visually appealing display.
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Ensures proper pricing, labeling, and signing of products.
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Removes damaged or expired items and secures fragile or high-shrink merchandise.
Product Decoration & Production
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Prepares bakery items based on daily production schedules and special orders.
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Follows recipes and decorating guidelines to ensure consistent quality and accuracy in designs.
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Uses decorating tools and techniques to create flowers, lettering, and other approved designs on cakes, cupcakes, and pastries.
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Wraps, labels, and stores finished products correctly.
Member Service
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Provides friendly, efficient service by greeting members, assisting with product selection, and taking custom orders in person or by phone.
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Manages production timelines to ensure orders are completed and delivered on schedule.
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Addresses member questions, concerns, and feedback to ensure satisfaction.
Safety & Compliance
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Follows all safety standards and procedures, including conducting regular safety checks and reporting unsafe conditions.
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Adheres to proper equipment use and handling guidelines, including forklift spotting and steel safety standards.
Sales Floor Maintenance
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Maintains a clean, organized, and well-stocked bakery area.
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Properly processes claims, returns, and damages to reduce shrink and maintain product integrity.