Key Responsibilities:
Membership Support & Sales:
-
Promote the value of Membership and Company products and services.
-
Process Memberships, upgrades, and credit accounts.
-
Participate in sales and marketing events to achieve Membership goals.
Safety & Facility Maintenance:
-
Maintain a safe work environment by adhering to safety standards, procedures, and guidelines.
-
Conduct safety sweeps, follow proper forklift and hazardous materials procedures, and comply with Company steel standards.
-
Report and correct unsafe situations promptly.
Order Fulfillment:
-
Complete Member orders for Fax and Pull and Click and Pull services.
-
Review orders, pull items, scan, wrap, palletize, and secure merchandise.
-
Ensure order accuracy, track out-of-stock items, and meet Member needs.
Work Execution & Collaboration:
-
Manage work assignments using policies, data, and resources effectively.
-
Collaborate with managers, co-workers, and other business partners.
-
Prioritize tasks, meet deadlines, communicate progress, and recommend improvements.
-
Adapt to change, challenges, and feedback while continuously learning.
Member Service & Compliance:
-
Provide exceptional Member service by acknowledging, assisting, and resolving Member needs and concerns.
-
Promote Company products and services in line with policies, procedures, and ethical standards.
-
Utilize the Open Door Policy to address concerns and execute business processes effectively.