Pocket FM, one of India’s leading audio entertainment platforms, is looking for a Remote Technical Support Specialist (Entry-Level) to join our dynamic team. In this role, you will be responsible for providing top-quality technical support to our users and ensuring that their listening experience is smooth and uninterrupted. You will handle technical queries, troubleshoot issues, and assist with application-related concerns through chat, email, and remote support tools.
This position is ideal for recent graduates or early-career professionals with a passion for technology, digital media, and customer satisfaction. You’ll be part of a fast-paced, innovative company that values creativity, collaboration, and continuous learning—all while working remotely from the comfort of your home.
Key Responsibilities:
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Provide timely and effective technical support to users via chat, email, and ticketing systems.
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Diagnose and troubleshoot technical issues related to the Pocket FM app, user accounts, streaming errors, and device compatibility.
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Assist in resolving login, playback, subscription, and performance-related concerns.
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Document and categorize user-reported issues accurately in the internal CRM system.
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Collaborate with cross-functional teams, including product and engineering, to escalate and resolve complex problems.
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Guide users through step-by-step solutions to technical issues in a clear and empathetic manner.
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Stay updated on product updates, new features, and troubleshooting best practices.
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Provide feedback to the development team on recurring technical problems and potential improvements.
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Maintain a high level of customer satisfaction by ensuring timely resolutions and professional communication.
Required Skills and Qualifications:
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Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (fresh graduates welcome).
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Excellent written and verbal communication skills in English.
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Strong problem-solving and analytical abilities.
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Basic understanding of mobile apps, streaming technologies, and Android/iOS systems.
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Ability to explain technical concepts in simple and clear language.
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Good knowledge of internet connectivity troubleshooting and app configuration.
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Proficiency in using helpdesk or CRM tools (e.g., Zendesk, Freshdesk, Jira) is an advantage.
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Self-motivated, detail-oriented, and eager to learn new tools and technologies.
Experience:
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0–2 years of experience in a technical support or customer service role (entry-level candidates are encouraged to apply).
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Internship or prior exposure to software/application support will be an added advantage.
Working Hours:
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Flexible remote work schedule based on business requirements.
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Standard work hours: 8 hours per day, 5 days a week.
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May require weekend or rotational shifts to support customers across different time zones.
Knowledge, Skills, and Abilities:
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Basic understanding of application performance, networking, and software troubleshooting.
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Strong multitasking skills and the ability to prioritize tasks effectively.
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High emotional intelligence and patience when handling customer issues.
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Capability to work independently with minimal supervision.
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Adaptability to new tools, processes, and technologies in a rapidly changing environment.
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Passion for the audio entertainment industry and familiarity with streaming platforms.
Benefits:
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Work-from-home flexibility with a healthy work-life balance.
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Competitive entry-level salary with potential for performance-based bonuses.
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Comprehensive training program for technical and communication skills.
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Opportunities for internal growth and promotion within the technical or operations teams.
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Access to Pocket FM’s premium subscription content for free.
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Collaborative, inclusive, and growth-oriented work environment.
Why Join Pocket FM:
At Pocket FM, we believe in the power of storytelling through sound. As one of the largest audio content platforms, we connect millions of listeners with diverse and immersive audio experiences. By joining our team, you’ll be part of a company that values innovation, learning, and the passion for creating technology that inspires and entertains. We offer a nurturing environment for young professionals to start and grow their careers in the tech and media space—where your ideas matter and your growth is supported every step of the way.
How to Apply:
If you’re enthusiastic about technology, enjoy problem-solving, and want to begin your career in a fast-growing digital entertainment company, we’d love to have you on board!
Please send your updated resume and a brief cover letter highlighting your interest in this role to:
📧 careers@pocketfm.com
with the subject line: “Application for Remote Technical Support Specialist (Entry-Level)”
Alternatively, you can apply directly through our careers page:
🌐 www.pocketfm.com/careers