Responsibilities
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Market & Competitor Analysis: Conduct in-depth competitive research on institutional Futures products, APIs, fee structures, and related offerings to help the team stay ahead of market trends and maintain a strong competitive position.
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Client Support & Demand Response: Provide timely support to institutional clients by addressing inquiries, tracking request progress, and delivering clear feedback to enhance overall client satisfaction and experience.
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Cross-Functional Coordination: Act as a bridge between product and technical teams to resolve system, data, and API-related issues encountered by institutional clients, ensuring smooth business operations.
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Documentation & Material Preparation: Prepare and maintain business requirement documents and client-facing support materials. Regularly update documentation, and track common issues and resolutions to optimize support workflows and improve team efficiency.
Requirements
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Proactive Mindset: Strong interest in quantitative trading and institutional business, with the initiative and adaptability needed to thrive in a fast-paced environment.
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High Sense of Ownership: Detail-oriented, reliable, and capable of efficiently handling client requests to ensure seamless project progression.
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Excellent Communication Skills: Able to communicate clearly and effectively with both global clients and internal stakeholders, ensuring accurate and timely information flow.
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Fast Learner: Able to quickly absorb knowledge of institutional products, systems, and technical workflows, and execute related tasks with confidence.
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Language Proficiency: Native-level English proficiency, with the ability to communicate fluently and professionally with international clients.