Responsibilities:
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Build and nurture trusted relationships with a portfolio of major clients, including global institutional and VIP clients.
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Expand and deepen existing client relationships through consistent communication and a strong understanding of their needs.
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Develop and implement key customer service processes and systems, establish management guidelines, and monitor the status of key accounts.
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Analyze client behavior to identify hidden needs, prepare detailed key account reports, and collaborate with internal teams to deliver optimal client solutions and product feedback.
Requirements:
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Proven sales experience, with a track record of meeting clear sales KPIs and success in customer acquisition or origination.
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Proficiency in CRM tools and experience managing client data effectively.
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Ability to work independently within a sales team and coordinate with regional sales teams; experience hosting or attending events to attract new clients is a plus.
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3–5 years of professional experience in sales and client services, preferably within an international financial environment (banking, investments, FX sales).
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Experience managing client portfolios including institutional clients, high-net-worth individuals (HNWIs), proprietary trading firms, private banks, brokers, futures institutions, or commercial banks.
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Excellent communication and relationship management skills, with the flexibility to adapt to diverse situations and the ability to perform under pressure.
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Strong interest in cryptocurrency; prior industry experience is advantageous.
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Fluency in English is required for coordination with international partners and stakeholders; additional language skills are a plus.