Responsibilities:
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Build and maintain trusted relationships with a portfolio of major clients, including global institutional and VIP clients.
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Deepen engagement with existing clients through ongoing communication and a strong understanding of their needs.
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Develop and optimize key customer service processes, implement management protocols, and monitor client status.
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Analyze client behavior, uncover hidden needs, prepare detailed key client reports, and collaborate with internal teams to deliver tailored service solutions.
Requirements:
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3–5+ years of experience in sales or client services within international financial institutions, banking, or investment sectors.
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Proven experience managing portfolios including institutional clients, HNW individuals, private banking clients, brokers, futures institutions, or commercial banks.
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Exceptional communication, relationship management, and sales skills; ability to adapt in diverse situations and perform under pressure.
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Strong interest in cryptocurrency; prior industry experience is a plus.
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Fluency in English; proficiency in a native language is preferred.