Responsibilities:
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Gain deep insights into the needs and behaviors of VIP customers, leveraging user research and data analysis.
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Design and implement end-to-end user experiences tailored to VIP customers, ensuring a premium and seamless journey.
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Own and drive the product roadmap for VIP customer segments, prioritizing initiatives that maximize engagement and satisfaction.
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Develop and execute strategies to acquire and retain VIP users, optimizing lifecycle value.
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Support sourcing, negotiating, and managing large-scale partnerships to drive user growth and transaction volume on the Gulf Binance platform.
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Collaborate closely with cross-functional teams to execute initiatives successfully and ensure alignment with overall business goals.
Requirements:
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Bilingual in English and Thai, with the ability to read and verify foreign IDs/passports for effective coordination with international partners and stakeholders.
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Prior experience in relationship management or VIP client management is highly desirable.
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Entrepreneurial mindset with a high sense of ownership; able to formulate strategies and execute plans independently.
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Strong interest in crypto, blockchain, and technology, with an ability to stay ahead of industry trends.
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Excellent interpersonal and communication skills for client-facing and partner-facing interactions.
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Comfortable working in a fast-paced, dynamic, and sometimes ambiguous environment.
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User-focused, data-driven approach to decision-making, with the ability to design and analyze key metrics dashboards.