Key Responsibilities

Report for duty on time, fully groomed, fit to fly, and compliant with all legal requirements.
Attend pre-flight briefings to review flight details, role assignments, targets, safety and security procedures, and boarding plans.

Demonstrate and enforce all safety procedures to ensure passenger safety and comfort.
Identify potential safety or security risks and coordinate with the Cabin Supervisor to take action in line with SOPs.
Administer first aid when required.
Promptly report any irregularities or technical issues to the Cabin Supervisor, Flight Crew, or Captain.

Welcome passengers on board and assist with boarding procedures; record necessary information in compliance with airline and regulatory requirements.
Deliver high-quality service by responding to passengers’ needs, requests, and pre-booked services.
Support passengers experiencing stress or difficulties in accordance with company policies.
Promote and sell onboard meals, products, and charity items to meet individual and team revenue targets.
Handle cash and credit card transactions securely and accurately.

Conduct pre-flight cabin checks to confirm availability of required supplies, emergency equipment, catering items, and other operational tools; report deficiencies as needed.
Ensure the cabin is properly cleaned, catered, and stocked during transit stops.
Manage orderly handover/takeover with catering, cleaning, and maintenance teams.
Complete post-flight reports, including cabin assessments, sales closures, and duty-free container sealing.
Assist the Cabin Supervisor with passenger management and act as Cabin Supervisor when delegated.
Maintain professional knowledge through recurrent training, emergency procedures refreshers, and license renewals.
Contribute to team goals and achieve assigned sales and performance targets.

Qualifications

Diploma or Higher Secondary Certificate required; a Travel/Tourism diploma is an advantage.
First Aid, Safety, and Emergency Procedures training is beneficial.

Fit to fly with good overall health and no chronic medical conditions.
Professional, friendly, and able to maintain a positive attitude under pressure.
Strong customer service orientation with the ability to address diverse passenger needs.
Skilled in handling difficult or sensitive situations without compromising the airline’s image.
Alert, focused, and able to respond effectively to irregularities, risks, and emergencies.
Proactive, self-motivated, and a strong team player.
Excellent communication, time management, and problem-solving skills.
Proficient in Microsoft Office.
Fluent in English; additional languages are an asset depending on operational needs.

Fresh graduates are welcome to apply.
Previous cabin crew, aviation, airline, hospitality, or customer service experience is an advantage.
An active cabin crew license is beneficial.
Able to work shifts, extended hours, and adapt to frequent schedule changes.
Demonstrated ability to meet KPIs and comply with operational policies and procedures.