Tech Mahindra is seeking a skilled and motivated Digital Analyst – Cloud & IoT Support to join our innovative technology team. In this role, you will provide expert-level support and analysis for cloud-based applications and Internet of Things (IoT) solutions, ensuring seamless operations for global clients.
As a Digital Analyst, you will monitor, analyze, and resolve technical issues, optimize cloud and IoT operations, and collaborate with cross-functional teams to deliver high-quality, reliable solutions. This role is ideal for candidates passionate about cloud computing, IoT technologies, and digital transformation.
Key Responsibilities
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Monitor and provide support for cloud infrastructure, IoT devices, and associated applications
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Analyze system performance, troubleshoot issues, and implement corrective measures
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Collaborate with technical and business teams to understand client requirements and provide solutions
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Develop and maintain documentation for processes, troubleshooting, and best practices
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Support deployment, configuration, and maintenance of cloud and IoT solutions
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Generate performance reports, dashboards, and analytics to support decision-making
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Assist in identifying process improvements to enhance system reliability and efficiency
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Maintain adherence to service-level agreements (SLAs) and quality standards
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Keep up-to-date with emerging cloud and IoT technologies and industry trends
Required Skills and Qualifications
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Strong understanding of Cloud platforms (AWS, Azure, GCP) and IoT technologies
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Proficiency in monitoring tools, troubleshooting, and analytics
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Knowledge of networking, protocols, and security best practices for IoT and cloud systems
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Strong analytical, problem-solving, and documentation skills
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Excellent communication and collaboration abilities
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Familiarity with scripting or programming languages (Python, Bash, etc.) is an added advantage
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Customer-focused mindset with attention to detail
Experience
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Bachelor’s degree in Computer Science, Electronics, IT, or related field
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1–4 years of experience in cloud support, IoT operations, or digital analytics
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Prior experience in B2B or enterprise cloud/IoT environments is preferred
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Experience in monitoring, reporting, and issue resolution in digital operations
Working Hours
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Full-time position
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Rotational or flexible shifts based on client and global support requirements
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On-site or hybrid work options may be available depending on team location
Knowledge, Skills, and Abilities
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Strong technical aptitude in cloud computing and IoT ecosystems
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Ability to analyze complex technical issues and provide actionable insights
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Detail-oriented and capable of handling multiple tasks simultaneously
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Effective collaboration and stakeholder management skills
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Adaptability to evolving technology landscapes
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Professional approach to customer service and support
Benefits
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Competitive salary and performance-based incentives
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Exposure to cutting-edge cloud and IoT technologies
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Opportunities for professional development and certifications
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Career growth and internal mobility within Tech Mahindra
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Work with international clients and cross-functional teams
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Supportive and inclusive work environment
Why Join Tech Mahindra
Tech Mahindra is a global leader in digital transformation, technology services, and IT solutions. By joining our Cloud & IoT support team, you will be part of a forward-thinking organization that empowers employees to innovate, learn, and grow while delivering impactful solutions to global clients. This is a unique opportunity to enhance your expertise in cloud and IoT technologies in a collaborative and dynamic work environment.
How to Apply
Interested candidates can apply through the Tech Mahindra official careers portal or via authorized recruitment partners. Shortlisted applicants will be contacted for assessments and interview rounds.