What You’ll Need
- Comfort and confidence providing live phone support as your primary customer channel
- A strong customer-first mindset with the ability to remain empathetic under pressure
- Excellent verbal and written communication skills
- Ability to quickly learn and apply knowledge of Ramp’s platform and products
- Strong analytical thinking and problem-solving capabilities
- Persistence and ownership in driving issues through to resolution in collaboration with internal teams
- High reliability, professionalism, and composure in real-time support environments
- Comfort working toward performance metrics in a fast-paced, results-driven role
Nice to Have
- Experience using AI-powered tools or workflow automation in a customer support setting
- Comfort working in a high-growth or startup environment with evolving processes
- Prior experience with Zendesk or similar customer support platforms