What You’ll Do
Triage Enterprise Requests
Partner with the FDE team to review and prioritize new enterprise requests daily, ensuring we focus on the highest-impact work.
Scoping & Onboarding
Lead deep technical scoping sessions with customers and own a clear, actionable launch checklist to ensure successful onboarding.
Customer Communication & Enablement
Guide new customers through Ramp integrations, provide ongoing status updates, and educate stakeholders to ensure smooth adoption.
Technology & Automation
Identify and implement opportunities to automate workflows and empower customers to self-serve more effectively.
Documentation & Repeatability
Create and maintain scalable documentation, checklists, and processes to build a repeatable, efficient enterprise engagement playbook.
What You Need
Technical Experience
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4+ years of software engineering experience
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Proficiency with Python, React, and SQL (or comparable technologies)
Customer-Facing Experience
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1+ year working in an external, customer-facing role
Exceptional Communication
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Strong written and verbal communication skills, with the ability to tailor messaging to technical and non-technical audiences
Ownership Mindset
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Proven ability to take initiative and drive projects to completion with minimal oversight
Nice to Have
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Experience with AI-driven solutions or automation
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Deep full-stack engineering expertise from a full-time software engineering role
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Background as a Forward Deployed Engineer (FDE) or founder