Administrative Assistant/Customer Service Representative

Job Summary

Fresher Job is seeking a dedicated and detail-oriented Administrative Assistant/Customer Service Representative to join our dynamic team. This role is essential in providing excellent administrative support while ensuring exceptional customer service to our clients. The ideal candidate will be a proactive problem-solver with strong communication skills, able to thrive in a fast-paced environment.

Key Responsibilities

• Manage daily administrative tasks, including answering phone calls, responding to emails, and handling correspondence.
• Assist in scheduling appointments and maintaining calendars for team members.
• Provide outstanding customer service by addressing client inquiries and resolving issues promptly.
• Maintain and organize files and records, ensuring that all information is up-to-date and accessible.
• Collaborate with team members to improve processes and enhance service delivery.
• Prepare reports and presentations as required.
• Support various departments with administrative functions as needed.

Required Skills and Qualifications

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to multitask and prioritize workload effectively.
• Demonstrated problem-solving skills and a keen attention to detail.

Experience

• Previous experience in an administrative or customer service role is preferred.
• Familiarity with CRM software and office management systems is a plus.

Working Hours

• Full-time position with a standard work schedule of Monday to Friday, 9:00 AM to 5:00 PM. Flexibility may be required based on business needs.

Knowledge, Skills, and Abilities

• Strong interpersonal skills with the ability to build rapport with clients and colleagues.
• A proactive approach to tasks and a willingness to learn new systems and processes.
• Ability to work independently as well as part of a team.
• Basic understanding of bookkeeping and accounting principles is an advantage.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Opportunities for professional development and career growth.
• Friendly and supportive work environment.

Why Join

At Fresher Job, we value our employees and strive to create an inclusive workplace where everyone can thrive. Join us to be part of a forward-thinking company that fosters innovation and encourages personal and professional growth. We are committed to providing our team with the tools and resources needed to succeed.

How to Apply

Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience to us. Please include Administrative Assistant/Customer Service Representative Application in the subject line.