Ramp is looking for a customer-obsessed support professional to serve as the first point of contact for our customers. This role is phone-forward and fast-paced, ideal for someone who thrives in live support environments and enjoys solving complex problems.
What You’ll Do
- Be the first line of support for Ramp customers, primarily via phone, with additional support through email and chat
- Troubleshoot and resolve customer issues using strong product knowledge, analytical thinking, and investigation skills
- Deliver accurate, empathetic, and efficient support in a high-volume environment
- Own escalations and collaborate with internal teams to drive issues to resolution
- Quickly adapt to new tools, product releases, and evolving processes, including AI-powered workflows
- Meet or exceed key performance metrics such as CSAT, QA, and response times
- Share customer feedback, improve documentation, and contribute insights to help Ramp scale
What You’ll Bring
- Confidence providing phone-based customer support as your primary channel
- Availability to work evenings, weekends, and some holidays
- A strong customer-first mindset with empathy under pressure
- Excellent verbal and written communication skills
- Ability to learn new products quickly and apply technical knowledge effectively
- Strong problem-solving and critical-thinking skills
- Ownership and persistence in working cross-functionally to resolve issues
- Reliability and professionalism in live, real-time support environments
- Comfort working toward performance metrics in a results-driven role
Nice to Have
- Experience with AI-powered tools or support workflow automation
- Background in a high-growth or startup environment
- Familiarity with Zendesk or similar customer support platforms