Job Summary
As a Client Account Manager at Amazon, you will play a crucial role in fostering relationships with our clients, ensuring their needs are met while driving the success of our services. This position requires a strategic thinker with excellent communication skills and a passion for delivering exceptional customer experiences. You will collaborate closely with various internal teams to develop tailored solutions that align with our clients business objectives, contributing to their growth and satisfaction.
Key Responsibilities
- Client Relationship Management: Establish and maintain strong relationships with clients, serving as their primary point of contact and trusted advisor.
- Needs Assessment: Conduct in-depth assessments of client needs and objectives to develop customized strategies and solutions.
- Account Growth: Identify opportunities for upselling and cross-selling Amazons products and services to enhance client accounts and drive revenue growth.
- Collaboration: Work closely with internal teams, including sales, marketing, and customer support, to ensure seamless service delivery and client satisfaction.
- Performance Tracking: Monitor client account performance, providing regular updates and reports to stakeholders on key metrics and outcomes.
- Problem Resolution: Address and resolve client issues and concerns promptly and effectively, ensuring a positive customer experience.
- Market Insights: Stay informed about industry trends and competitor activities, leveraging insights to enhance client strategies and offerings.
Required Skills and Qualifications
- Bachelors degree in Business, Marketing, or a related field.
- Proven experience in account management, client services, or a related role, preferably within a technology or e-commerce environment.
- Exceptional interpersonal and communication skills, with the ability to build rapport and influence stakeholders at all levels.
- Strong analytical skills and proficiency in data interpretation to drive informed decision-making.
- Ability to manage multiple accounts and prioritize tasks effectively in a fast-paced environment.
- Familiarity with CRM software and tools, with a strong emphasis on client relationship management.
Experience
- Minimum of 3-5 years of experience in account management or client relations.
- Demonstrated success in achieving sales targets and contributing to revenue growth.
- Experience in developing and implementing strategic account plans.
Working Hours
This position is a full-time role, with typical working hours from 9 AM to 5 PM, Monday to Friday. Flexibility may be required to accommodate client needs and time zones.
Knowledge, Skills, and Abilities
- Strong organizational and project management skills.
- Excellent problem-solving abilities and a proactive approach to challenges.
- Ability to thrive in a dynamic, fast-paced environment and adapt to changing priorities.
- Proficient in Microsoft Office Suite and CRM platforms.
Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company match.
- Generous paid time off and holiday leave.
- Employee discounts on Amazon products and services.
- Opportunities for professional development and career advancement.
Why Join
At Amazon, you will be part of a dynamic team that values innovation, customer obsession, and teamwork. We are committed to fostering a diverse and inclusive work environment where every employee has the opportunity to thrive. Join us to make a significant impact on our clients success and contribute to the growth of one of the worlds leading technology companies.
How to Apply
To apply for the Client Account Manager position, please submit your resume and a cover letter outlining your relevant experience and explaining why you are a perfect fit for this role. Applications can be submitted through the Amazon Careers website. We look forward to hearing from you!
