Amazon is hiring motivated and detail-oriented individuals for the position of Selling Partner Support (SDS) Associate under its Work from Home Recruitment program. As an SDS Associate, you will be responsible for providing world-class support to Amazon’s selling partners across marketplaces. This role is designed for candidates who are customer-obsessed, self-motivated, and ready to contribute to Amazon’s global seller ecosystem. It is a remote position, providing flexibility and a chance to work with one of the world’s most innovative companies from the comfort of your home.
Key Responsibilities:
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Act as the primary point of contact for Amazon sellers and vendors via phone, chat, or email.
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Resolve seller concerns related to account health, payments, listings, delivery issues, or policies.
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Provide accurate and complete information in a timely and professional manner.
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Identify seller needs and offer personalized solutions to enhance satisfaction and compliance.
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Document all customer interactions in Amazon’s internal systems accurately and thoroughly.
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Work with internal teams to escalate and resolve complex issues.
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Maintain high standards of quality, productivity, and adherence to internal processes.
Required Skills and Qualifications:
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Minimum qualification: Bachelor’s degree in any field.
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Strong written and verbal communication skills in English.
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Ability to work in a fast-paced environment and multitask efficiently.
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Excellent interpersonal and problem-solving skills.
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Comfortable using computers, cloud tools, and customer support platforms.
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Self-disciplined with a strong work ethic, especially in a remote work setup.
Experience:
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0–2 years of experience in customer service, technical support, or client-facing roles.
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Freshers with strong communication skills and a learning mindset are encouraged to apply.
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Prior experience in e-commerce, BPO, or support roles is a plus.
Working Hours:
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Rotational shifts, including weekends and holidays (24×7 operations).
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Full-time position (remote).
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Must be flexible with night shifts and changing schedules.
Knowledge, Skills, and Abilities:
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Understanding of the Amazon marketplace and e-commerce ecosystem.
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Strong analytical and logical thinking skills.
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Customer-centric approach with a focus on resolving issues quickly and accurately.
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Ability to adapt to new processes and systems with ease.
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High level of ownership, accountability, and attention to detail.
Benefits:
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Work-from-home flexibility with all equipment provided by Amazon.
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Competitive compensation and shift allowances.
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Health insurance, life insurance, and wellness benefits.
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Performance-based incentives and bonuses.
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Employee discounts and paid time off.
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Opportunities for internal mobility and upskilling.
Why Join Amazon:
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Be a part of one of the world’s most admired and customer-centric organizations.
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Experience a dynamic and inclusive work culture.
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Learn and grow in an environment that values innovation and continuous improvement.
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Gain exposure to global e-commerce operations.
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Build a long-term, stable career from the comfort of your home.
How to Apply:
Interested candidates can apply directly through the Amazon Careers portal:
Search for “SDS Associate – Work From Home” and select your preferred location (India-based remote).
Alternatively, submit your updated resume with the subject line:
“Application – Amazon SDS Associate (Work From Home)” to us.
💼 Join Amazon and support sellers across the world — from your home, for the world.