AMEX Virtual Assistant

Job Summary

Fresher Job is seeking a dedicated and detail-oriented Virtual Assistant to support our team with American Express (AMEX) related tasks. This role is perfect for a proactive individual who thrives in a fast-paced environment and is passionate about providing excellent service. As a Virtual Assistant, you will play a crucial role in enhancing productivity and ensuring smooth operations, contributing to our commitment to delivering exceptional results for our clients in Australia.

Key Responsibilities

• Manage and organize schedules, including appointments and meetings for AMEX clients.
• Assist in processing transactions, handling customer inquiries, and resolving issues promptly.
• Maintain accurate records and documentation related to client interactions and transactions.
• Collaborate with team members to ensure seamless communication and workflow.
• Prepare reports and presentations as needed, utilizing various software tools.
• Conduct research and gather information to support decision-making processes.
• Stay updated with AMEX policies and procedures to ensure compliance and accuracy in all tasks.

Required Skills and Qualifications

• Proven experience as a Virtual Assistant or in a similar administrative role.
• Strong knowledge of AMEX services and processes is preferred.
• Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and virtual communication tools (e.g., Zoom, Slack).
• Excellent verbal and written communication skills.
• Exceptional organizational skills with the ability to multitask and prioritize effectively.
• Attention to detail and a proactive approach to problem-solving.
• Ability to work independently and collaboratively within a remote team.

Experience

• Minimum of 2 years of experience in administrative support or a virtual assistant role.
• Experience working with financial services or in a customer-facing position is an advantage.

Working Hours

• Flexible working hours, with a requirement to be available during standard business hours (Australian Eastern Standard Time).

Knowledge, Skills, and Abilities

• Strong understanding of customer service principles and practices.
• Ability to adapt to new technologies and software quickly.
• Excellent time management skills and the ability to meet deadlines.
• Strong analytical skills with a keen eye for detail.

Benefits

• Competitive salary package.
• Opportunity for professional development and training.
• Flexible work environment and remote working options.
• Access to health and wellness programs.
• Employee recognition and rewards programs.

Why Join Fresher Job?

At Fresher Job, we value our employees and strive to create an inclusive and supportive workplace. By joining our team, you will have the opportunity to work with a dynamic group of professionals dedicated to excellence. We encourage innovation and creativity, allowing you to contribute to meaningful projects that make a difference. Enjoy a work-life balance that allows you to thrive both personally and professionally.

How to Apply

If you are interested in this exciting opportunity, please submit your resume and a cover letter outlining your relevant experience and skills to us. We look forward to reviewing your application and welcoming you to our team at Fresher Job!