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At Mercedes-AMG High Performance Powertrains, we are offering an exciting Level 4 IT Systems Apprenticeship, where you will study towards a Level 4 Applications Support Lead qualification. This is more than just an apprenticeship it is a chance to fuel your passion, push boundaries, and play an active role in our high-performance success story.
As part of our team, you will gain exposure to cutting-edge Motorsport and Advanced Technology projects, including vehicle electrification. You will work on challenges that stretch your creativity and technical skills, helping drive innovation both on the Formula 1 racetrack and the road.
We are committed to reliability, performance, and innovation, and take pride in sharing knowledge, developing new processes, and supporting our team to succeed on track.
What you will do:
- Deliver exceptional customer service and technical support, troubleshooting hardware, networking, and security issues across the business.
- Collaborate to improve systems and processes, reducing complexity and enhancing reliability.
- Maintain the HPP IT infrastructure to ensure continuous system availability.
- Implement system changes to improve security, performance, and capabilities, supporting excellent IT service delivery.
What we are looking for:
- Strong problem-solving skills, with attention to detail and excellent written and verbal communication.
- Flexibility, teamwork, and the ability to meet targets and deadlines.
- Dedication to learning, succeeding, and developing new skills.
- Ability to prioritise tasks and perform effectively under pressure.
- GCSEs (or equivalent) in Maths and English, grade 4 or above.
- Passion for building and configuring IT systems and delivering effective solutions.
Knowledge & Experience desired:
- Experience delivering exceptional customer service.
- Familiarity with IT operational support or equivalent.
- Ability to plan, organise, and deliver IT tasks within a team environment.
- Understanding of IT system capacity, performance, and availability monitoring.
- Awareness of IT security, vulnerability management, and malware prevention.