Key Responsibilities
Membership Sales & Support
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Promote the value of Sam’s Club memberships, products, and services.
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Process new memberships, upgrades, and credit accounts accurately.
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Participate in sales and marketing events to achieve membership goals.
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Educate members on benefits and encourage engagement with Club services.
Member Service Excellence
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Provide outstanding service by greeting members, identifying their needs, and assisting with purchases.
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Resolve member concerns promptly and professionally.
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Support order fulfillment through Fax-n-Pull and Click-n-Pull by pulling, scanning, wrapping, and palletizing items accurately.
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Follow up on out-of-stock merchandise to meet member needs.
Facility Safety & Standards
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Maintain a safe work environment by following all company safety standards and procedures.
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Conduct safety sweeps and report or correct unsafe conditions.
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Follow proper forklift spotting and hazardous materials handling procedures.
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Adhere to the company’s steel standards and operational guidelines.
Collaboration & Continuous Improvement
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Work effectively with managers, coworkers, and business partners to meet operational goals.
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Prioritize tasks, meet deadlines, and communicate progress.
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Identify opportunities for improvement and adapt to feedback and change.
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Demonstrate curiosity, embrace new technologies, and drive continuous improvement.