BPO Call Center Executive Job – Work From Home

HR Service Jobs

IN (Remote)
  • Full Time

To apply for this job please visit fresherjobss.com.

Job Summary

HR Service Jobs is hiring dynamic and customer-focused individuals for the role of BPO Call Center Executive (Remote). As a Work From Home Executive, you will handle inbound and outbound calls, support customers with queries, and ensure high-quality service delivery across various communication channels. This is an excellent opportunity for both freshers and experienced candidates to build a rewarding career in the BPO industry without leaving the comfort of home.

Key Responsibilities

  • Handle high-volume inbound/outbound calls professionally and efficiently.

  • Address customer inquiries, complaints, and service requests with a positive attitude.

  • Provide accurate product or service information to clients.

  • Resolve issues promptly and escalate complex concerns to senior teams.

  • Update CRM or internal systems with detailed call notes and client feedback.

  • Meet daily/weekly performance metrics such as call handling time, resolution rate, and customer satisfaction.

  • Maintain a high level of confidentiality and professionalism during all interactions.

  • Collaborate with team leads and other departments to enhance customer experience.

Required Skills and Qualifications

  • Minimum 12th Pass or Graduate in any stream.

  • Excellent verbal communication skills in English and Hindi (additional languages are a plus).

  • Basic computer knowledge and the ability to multitask using multiple software tools.

  • A clear, confident, and friendly telephone voice.

  • Ability to remain calm under pressure and handle customer concerns tactfully.

Experience

  • 0 to 3 years of experience in customer support, telecalling, or BPO is preferred.

  • Freshers with strong communication skills and willingness to learn are welcome to apply.

Working Hours

  • Flexible shifts available:

    • Day Shift: 9:00 AM to 6:00 PM

    • Night Shift (based on process): 6:00 PM to 3:00 AM

  • Full-time and Part-time opportunities available.

  • Candidates should be open to rotational weekly offs and shifts.

Knowledge, Skills, and Abilities

  • Strong interpersonal and customer service skills.

  • Ability to listen actively and empathize with customer needs.

  • Self-motivated and capable of working independently in a remote setup.

  • Time management and problem-solving abilities.

  • Adaptability to different tools, software, and processes.

Benefits

  • Work from the comfort and safety of your home.

  • Fixed salary + Incentives based on performance.

  • Paid virtual training and ongoing learning support.

  • Flexible shift options to accommodate different lifestyles.

  • Opportunities for internal growth and promotion.

  • Supportive and collaborative virtual work environment.

Why Join HR Service Jobs?

  • Join one of Indias fastest-growing remote hiring platforms focused on real career-building opportunities.

  • Be part of a people-first organization that values work-life balance.

  • Work with industry-leading clients in telecom, e-commerce, fintech, and more.

  • Gain access to regular upskilling, mentorship, and career advancement resources.

How to Apply

Interested candidates can apply by sending their updated resume to
📧 careers@hrservicejobs.com
Or apply directly via our website.

For queries, contact our support team.

📌 Start your journey in the BPO industry with a flexible, remote, and career-focused opportunity at HR Service Jobs.

Job Overview