Call Center Customer Service Representative Overnight

Job Summary

Fresher Jobs is seeking a dedicated and enthusiastic Call Center Customer Service Representative for our overnight shift. In this role, you will be the voice of our company, providing exceptional support and service to our customers during non-standard hours. You will handle inquiries, resolve issues, and ensure a positive customer experience. If you thrive in a fast-paced environment and enjoy helping others, this position is perfect for you!

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints efficiently and effectively, escalating issues as necessary.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Collaborate with team members to improve customer service processes and outcomes.
• Participate in training sessions to stay updated on product knowledge and service protocols.
• Meet and exceed individual and team performance metrics.

Required Skills and Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and conflict resolution skills.
• Proficient in using computers and customer service software.
• Ability to multitask and manage time effectively.
• Strong attention to detail and organizational skills.
• A positive attitude and a passion for helping others.

Experience

• Previous experience in a customer service or call center environment is preferred but not mandatory.
• Familiarity with CRM systems and practices is a plus.

Working Hours

• Overnight shift from 10 PM to 6 AM, including weekends and holidays as required.

Knowledge, Skills, and Abilities

• Basic knowledge of customer service principles and practices.
• Ability to work independently and as part of a team.
• Flexibility to adapt to changing work conditions and responsibilities.
• Empathy and patience when dealing with customer concerns.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and advancement.
• A supportive and inclusive work environment.

Why Join

At Fresher Jobs, we believe in fostering a culture of growth and collaboration. You will be part of a dynamic team that values your contributions and encourages your professional development. Our commitment to our employees is reflected in our comprehensive benefits package and ongoing training opportunities. Join us to make a difference in the lives of our customers!

How to Apply

If you are ready to take on this exciting opportunity, please submit your resume and a cover letter detailing your relevant experience to us. We look forward to hearing from you and potentially welcoming you to our team at Fresher Jobs!