Chat Support Executive(night shift)

HR Service Jobs

IN (Remote)
  • Full Time

To apply for this job please visit fresherjobss.com.

Job Summary

HR Service Jobs is seeking a highly motivated and customer-focused Chat Support Executive (Night Shift) to join our dynamic remote support team. In this role, you will serve as the first point of contact for our customers, handling real-time inquiries through chat with professionalism and efficiency. If you thrive in a fast-paced virtual environment, are tech-savvy, and possess strong communication skills, we encourage you to apply.

Key Responsibilities

  • Respond promptly and professionally to customer queries via live chat platforms.

  • Resolve product or service problems by clarifying the customers complaint and determining the cause of the issue.

  • Escalate complex concerns to the appropriate departments when necessary.

  • Maintain up-to-date knowledge of company products, services, and policies.

  • Document interactions accurately in the system with attention to detail.

  • Meet or exceed performance KPIs including response time, resolution rate, and customer satisfaction.

  • Provide support to international customers across various time zones.

  • Collaborate with cross-functional teams to ensure consistent and high-quality service.

Required Skills and Qualifications

  • Excellent written communication skills in English.

  • Ability to multitask and manage time effectively.

  • Familiarity with customer support software, chat systems, and CRM tools.

  • Strong problem-solving skills and attention to detail.

  • A reliable internet connection and a distraction-free home office setup.

  • A calm and empathetic approach to dealing with frustrated or upset customers.

  • Typing speed of at least 35+ WPM with high accuracy.

Experience

  • Minimum 6 months to 2 years of experience in customer support, preferably in a chat-based environment.

  • Freshers with excellent English writing skills and the right attitude will also be considered.

Working Hours

  • Night Shift (9:00 PM to 6:00 AM IST)

  • Monday to Saturday (1 day off per week – rotational)

  • Flexibility to work on weekends and holidays as required.

Knowledge, Skills, and Abilities

  • In-depth understanding of customer service practices and conflict resolution.

  • Knowledge of help desk systems and chat tools (e.g., Zendesk, Freshdesk, Intercom).

  • Adaptability to changing technologies and processes.

  • Ability to work independently with minimal supervision.

  • Comfortable handling high volumes of customer inquiries during peak hours.

Benefits

  • Competitive monthly salary with night shift allowance.

  • Paid training and onboarding support.

  • Performance-based bonuses and incentives.

  • Work from the comfort of your home.

  • Growth opportunities within a rapidly expanding team.

  • Health & wellness programs (where applicable).

  • Certificate of experience after completion of tenure.

Why Join HR Service Jobs?

At HR Service Jobs, we believe in delivering excellence through a people-first approach. Our supportive and inclusive remote work culture empowers employees to succeed, grow, and innovate. We offer flexible work conditions, meaningful responsibilities, and a chance to be part of a global support ecosystem that values your contribution every day.

How to Apply

If you are enthusiastic about delivering outstanding customer experiences and are ready for a rewarding night shift opportunity, we want to hear from you!

To apply, send your updated resume to us
Subject Line: Application for Chat Support Executive – Night Shift

Job Overview