Chat & Ticketing Support Executive – Remote

Zomato

IN (Remote)
  • Full Time

To apply for this job please visit www.recruit.net.

Zomato, a leading global platform for food delivery and restaurant discovery, is seeking motivated Chat & Ticketing Support Executives to join our remote support team. In this role, you will provide exceptional customer service by addressing inquiries, resolving issues, and ensuring a seamless user experience through chat and ticketing systems.

As a Chat & Ticketing Support Executive, you will be responsible for assisting customers, restaurant partners, and delivery personnel with queries related to orders, payments, app functionality, and account management. This position is ideal for individuals who are detail-oriented, proactive, and passionate about delivering high-quality digital support from the comfort of their home.

Key Responsibilities:

  • Respond to customer and partner queries via live chat and ticketing platforms in a timely and professional manner.

  • Troubleshoot and resolve issues related to orders, payments, account access, refunds, and app navigation.

  • Maintain detailed and accurate records of all interactions in CRM and ticketing systems.

  • Escalate complex or unresolved issues to higher-level support teams while ensuring the customer is informed.

  • Collaborate with internal teams to improve processes and resolve recurring issues.

  • Monitor chat and ticket trends to identify common problems and suggest process improvements.

  • Ensure compliance with Zomato’s policies, data security standards, and regulatory guidelines.

  • Stay updated with the latest product features, promotions, and operational updates.

Required Skills and Qualifications:

  • Minimum educational qualification: 10+2 or Bachelor’s degree in any discipline.

  • Excellent written communication skills in English; proficiency in regional languages is a plus.

  • Strong typing skills (minimum 35–40 words per minute) with accuracy.

  • Customer-focused mindset with patience, empathy, and problem-solving skills.

  • Familiarity with chat platforms, email, and ticketing systems.

  • Ability to multitask efficiently while maintaining quality and professionalism.

  • Self-motivated, disciplined, and capable of working independently in a remote environment.

  • Quick adaptability to new tools, platforms, and process updates.

Experience:

  • Freshers are encouraged to apply.

  • Previous experience in customer support, chat support, or ticketing systems is advantageous but not mandatory.

  • Comprehensive training will be provided to equip candidates for handling Zomato’s chat and ticketing support effectively.

Working Hours:

  • Full-time remote role with rotational shifts, including mornings, evenings, nights, weekends, and public holidays.

  • Flexible schedules may be offered based on business and operational needs.

  • Candidates must have a stable internet connection and a quiet workspace for remote work.

Knowledge, Skills, and Abilities:

  • Excellent written communication and digital customer engagement skills.

  • Ability to handle multiple chat and ticket interactions simultaneously.

  • Professionalism, patience, and empathy when resolving customer concerns.

  • Attention to detail and accuracy in documenting interactions.

  • Analytical and problem-solving abilities to provide effective solutions.

  • Team-oriented mindset with the ability to collaborate virtually.

  • Commitment to confidentiality, data security, and compliance standards.

Benefits:

  • 100% remote work with flexibility for work-life balance.

  • Competitive salary with performance-based incentives.

  • Paid training and continuous skill development programs.

  • Health insurance and wellness initiatives.

  • Paid leaves, holidays, and flexible work schedules.

  • Career growth and advancement opportunities within Zomato’s operations and support functions.

  • Exposure to India’s leading food delivery and restaurant platform.

  • Inclusive and supportive work culture focused on professional development.

Why Join Zomato:

Joining Zomato as a Chat & Ticketing Support Executive provides an opportunity to work in a dynamic, fast-paced digital environment. You will gain hands-on experience in customer support across multiple communication channels while contributing to the success of a leading global platform.

Zomato offers structured training, mentorship, and career growth opportunities, making this role ideal for freshers and experienced professionals seeking a rewarding remote career in digital customer support.

How to Apply:

  1. Visit the Zomato Careers Portal at https://www.zomato.com/careers.

  2. Search for “Chat & Ticketing Support Executive – Remote.”

  3. Click Apply Now and create your profile.

  4. Upload your updated resume and a brief cover letter highlighting your interest in remote customer support.

  5. Shortlisted candidates will be contacted for an online assessment and virtual interview.

Join Zomato today — provide exceptional support, enhance your skills, and build a successful remote career from home!

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