Cigna Work from Home: Virtual Behavioral Health Specialist

Cigna Healthcare is seeking a compassionate and skilled Virtual Behavioral Health Specialist to join our team in a fully remote capacity. In this role, you will provide telehealth services to Cigna members, offering behavioral health support through virtual platforms. You will help members address mental health challenges, manage stress, and improve overall emotional well-being, all from the convenience of your home.

As a Virtual Behavioral Health Specialist, you will play a critical role in delivering high-quality behavioral health services, supporting individuals through individual therapy, counseling, and other therapeutic interventions. If you’re passionate about providing accessible mental health care and have experience in a remote setting, this position could be the perfect opportunity for you.

Key Responsibilities:

• Virtual Counseling: Provide virtual behavioral health counseling and therapy services to Cigna members, including assessing their mental health needs, creating treatment plans, and offering ongoing support.
• Therapeutic Interventions: Utilize evidence-based therapeutic techniques, including Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and other modalities, to address issues such as anxiety, depression, stress, and relationship challenges.
• Collaboration: Work closely with other healthcare providers and Cigna teams to ensure integrated care for members, referring them to additional resources when necessary.
• Member Education: Educate members on coping strategies, mental health management techniques, and healthy lifestyle habits to improve their emotional and mental well-being.
• Case Management: Manage a caseload of members, tracking progress and adjusting treatment plans as necessary to meet individual needs.
• Documentation & Reporting: Maintain accurate and confidential member records, adhering to all HIPAA regulations and clinical standards, while documenting treatment progress and outcomes.
• Crisis Management: Provide support during times of crisis, assessing risk and intervening as necessary to ensure the safety and well-being of members.
• Utilize Telehealth Tools: Effectively engage with members using secure, user-friendly telehealth platforms to provide virtual care in an accessible and comfortable setting.
• Provide Support for Family and Caregivers: Offer guidance and resources for family members and caregivers to support the member’s behavioral health treatment journey.

Required Qualifications:

• Master’s degree in Social Work (LCSW), Psychology (PhD, PsyD), or Counseling (LPC, LMFT), or other relevant behavioral health discipline.
• Active, unrestricted state licensure as a clinician (LCSW, LPC, LMFT, Psychologist, or similar) in the U.S.
• 2+ years of experience in providing behavioral health counseling, therapy, or related mental health services.
• Experience in telehealth or virtual care settings, with the ability to navigate online platforms to conduct virtual sessions.
• Knowledge of evidence-based therapeutic interventions such as CBT, DBT, motivational interviewing, and other approaches.
• Strong understanding of mental health conditions, crisis intervention, and treatment modalities.
• Excellent communication skills, with the ability to engage members in a supportive, empathetic, and professional manner.
• Ability to work independently in a remote setting, managing a caseload effectively and meeting deadlines.
• Proficient in using telehealth technologies and electronic health record (EHR) systems.

Preferred Qualifications:

• Bilingual in English and Spanish (or other languages) is a plus.
• Experience with managed care or healthcare insurance systems.
• Additional certifications in mental health, behavioral health, or telehealth practices are a plus.

Why Cigna?

• Work from Home Flexibility: Enjoy the convenience of a fully remote role, providing behavioral health support from the comfort of your home.
• Career Growth: Cigna offers opportunities for professional development, continuing education, and career advancement within the organization.
• Comprehensive Benefits: Access a competitive benefits package, including healthcare, dental, vision, wellness programs, and retirement plans.
• Inclusive & Supportive Culture: Cigna fosters a diverse and inclusive workplace where all employees feel valued and supported in their professional journey.

How to Apply: If you are passionate about mental health and want to make a difference in the lives of Cigna members, apply today to join us as a Virtual Behavioral Health Specialist and be part of a team dedicated to improving emotional well-being through accessible, high-quality virtual care.