Client Relations Specialist (Full Time)

Job Summary

Fresher Job is seeking a dedicated and dynamic Client Relations Specialist to join our team. In this full-time role, you will be the primary point of contact for our clients, ensuring their needs are met and their expectations exceeded. You will play a crucial role in fostering long-term relationships with clients, driving satisfaction, and ultimately contributing to our companys success. If you are passionate about providing exceptional service and have a knack for problem-solving, we want to hear from you!

Key Responsibilities

• Act as the main liaison between clients and the company, addressing inquiries and concerns promptly.
• Develop and maintain strong relationships with clients to understand their needs and objectives.
• Collaborate with internal teams to ensure seamless service delivery and resolution of client issues.
• Monitor client satisfaction and proactively seek feedback to enhance service offerings.
• Prepare and present reports on client engagement and performance metrics to management.
• Identify opportunities for upselling and cross-selling company services to enhance client value.
• Conduct regular follow-ups with clients to ensure ongoing satisfaction and engagement.
• Assist in the onboarding process for new clients, ensuring a smooth transition and understanding of our services.

Required Skills and Qualifications

• Bachelors degree in Business Administration, Marketing, or a related field.
• Excellent communication skills, both written and verbal, with a strong ability to listen actively.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• Ability to manage multiple client accounts and prioritize tasks effectively.
• Problem-solving mindset with a focus on delivering results.

Experience

• A minimum of 2 years of experience in client relations, account management, or a related field.
• Experience in a fast-paced environment, preferably in the service or technology sector.
• Demonstrated ability to work collaboratively within a team and across departments.

Working Hours

• Full-time position, with flexible working hours to accommodate client needs.
• Occasional overtime may be required during peak periods or client onboarding phases.

Knowledge, Skills, and Abilities

• Deep understanding of customer service principles and practices.
• Strong analytical skills to interpret client data and feedback.
• Ability to adapt to changing circumstances and handle challenging situations with poise.
• Proficient in managing relationships and influencing stakeholders at various levels.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health and wellness benefits, including medical, dental, and vision insurance.
• Generous paid time off and holiday schedule.
• Opportunities for professional development and career advancement.
• A collaborative and inclusive work environment.

Why Join Fresher Job?

At Fresher Job, we believe that our people are our greatest asset. We foster a culture of innovation, teamwork, and continuous improvement. Joining our team means becoming part of a passionate group dedicated to excellence in client service and making a real difference in our clients success. We value diversity and encourage applicants from all backgrounds to apply.

How to Apply

Interested candidates should submit their resume and a cover letter detailing their relevant experience and motivation for applying to us. Please include Client Relations Specialist Application in the subject line. We look forward to reviewing your application!