Course Advisor / Telecalling / Office Assistant

Job Summary

Fresher Jobs is seeking a dynamic and motivated Course Advisor to join our team. In this multifaceted role, you will engage with potential students, provide guidance on course selections, and assist with administrative tasks to ensure a smooth operation of our office. As a Course Advisor, you will play a crucial role in helping individuals find their educational pathways while contributing to the overall efficiency of our services.

Key Responsibilities

• Student Engagement: Reach out to prospective students via phone, email, and in-person consultations to discuss course options and career pathways.
• Course Guidance: Provide detailed information about various courses, including program structure, duration, and career outcomes, to help students make informed decisions.
• Administrative Support: Assist with day-to-day office operations, including data entry, maintaining records, and managing correspondence.
• Follow-up: Conduct follow-up calls with leads to answer queries, nurture relationships, and facilitate enrollments.
• Collaboration: Work closely with the marketing and admissions teams to streamline processes and enhance the overall student experience.
• Reporting: Maintain accurate records of interactions and report on performance metrics as required.

Required Skills and Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-centric approach.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Familiarity with CRM software is a plus.

Experience

• Previous experience in a customer service, telecalling, or administrative role is preferred.
• Experience in an educational environment is an advantage but not mandatory.

Working Hours

• Full-time position with a standard working schedule from Monday to Friday, 9 AM to 6 PM. Flexibility may be required during peak enrollment periods.

Knowledge, Skills, and Abilities

• Strong understanding of educational programs and trends in the industry.
• Ability to manage multiple tasks and prioritize effectively.
• Enthusiasm for helping others achieve their educational goals.
• Adaptability to changing environments and processes.

Benefits

• Competitive salary and performance-based incentives.
• Opportunities for professional development and training.
• Flexible work environment with potential for remote work options.
• Health and wellness programs.
• Paid time off and holidays.

Why Join Fresher Jobs?

At Fresher Jobs, we are committed to empowering individuals through education. Joining our team means being part of a supportive environment where your contributions directly impact the success of our students. We value innovation, collaboration, and personal growth, offering you the chance to advance your career in a meaningful way.

How to Apply

If you are passionate about education and helping others succeed, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this role to us with the subject line Course Advisor Application. We look forward to reviewing your application!