Customer Care Specialist – Day and Night Shift (Full-time / Part-time Remote)

Job Summary:

Fresher Job is seeking enthusiastic and dedicated Customer Care Specialists to join our dynamic team. This role offers the flexibility of working remotely, with options for both day and night shifts. As a Customer Care Specialist, you will play a crucial role in delivering exceptional service to our clients, resolving inquiries, and ensuring customer satisfaction. Whether you are looking for a full-time career or a part-time opportunity, this position provides a rewarding experience with growth potential.

Key Responsibilities:

• Handle customer inquiries via phone, email, and live chat, providing prompt and effective solutions.
• Resolve product or service issues by clarifying the customers complaint, determining the cause, and recommending appropriate solutions.
• Maintain comprehensive knowledge of company products, services, and policies to assist customers efficiently.
• Document interactions and transactions in the companys CRM system to ensure accurate records and follow-ups.
• Collaborate with other team members and departments to address complex issues and improve service quality.
• Assist in training and mentoring new team members as needed.
• Manage and prioritize multiple tasks to meet service level agreements and performance targets.

Required Skills and Qualifications:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and other customer service tools.
• Ability to work independently and as part of a team.
• High level of empathy, patience, and professionalism.
• Flexibility to work different shifts, including nights and weekends.

Experience:

• Prior experience in a customer service or call center role is preferred but not required.
• Experience working remotely is a plus.

Working Hours:

• Full-time and part-time positions are available.
• Shifts include both day and night options, allowing for flexibility in scheduling.
• Remote work opportunity provides the convenience of working from home.

Knowledge, Skills, and Abilities:

• Strong understanding of customer service principles and practices.
• Ability to manage high call volumes and maintain composure under pressure.
• Skilled in conflict resolution and negotiation.
• Familiarity with remote work tools and technologies.
• Capacity to adapt to changing processes and procedures.

Benefits:

• Competitive salary with performance-based incentives.
• Flexible working hours and remote work options.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holiday pay.
• Professional development opportunities and career growth.
• Supportive and inclusive company culture.

Why Join Us:

At Fresher Job, we value our employees and strive to create an environment that fosters growth, innovation, and work-life balance. Joining our team means becoming part of a forward-thinking company that is dedicated to delivering exceptional customer experiences while supporting your personal and professional development.

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their qualifications and interest in the position to us. Please include Customer Care Specialist Application in the subject line. Applications will be reviewed on a rolling basis, and qualified candidates will be contacted for further steps.