Customer Chat Representative – Work From Home (Fresher Friendly)

Tech Mahindra

IN (Remote)
  • Full Time

To apply for this job please visit in.linkedin.com.

Tech Mahindra, a global leader in digital transformation and business process outsourcing, is seeking enthusiastic and customer-focused Customer Chat Representatives to join our remote service team. This is an exciting opportunity for freshers and experienced professionals who are passionate about helping customers, enjoy digital communication, and are looking to build a rewarding career in customer service from the comfort of their home.

As a Customer Chat Representative, you will interact with customers through online chat platforms to assist them with inquiries, provide product or service information, and ensure a smooth resolution to their issues — all while upholding the high-quality standards that Tech Mahindra is known for. If you have strong communication skills, a positive attitude, and the desire to learn, this role is perfect for you.

Key Responsibilities:

  • Respond promptly to customer inquiries via chat, email, or other digital channels.

  • Provide accurate information regarding products, services, orders, billing, or technical issues.

  • Resolve customer issues efficiently while maintaining empathy and professionalism.

  • Escalate unresolved problems to appropriate departments for further assistance.

  • Maintain a positive, customer-first attitude in every interaction.

  • Keep detailed records of customer communications and actions taken using CRM tools.

  • Meet performance targets such as response time, resolution rate, and customer satisfaction.

  • Stay updated with the latest product information, company policies, and procedures.

  • Follow security protocols and maintain customer data confidentiality at all times.

Required Skills and Qualifications:

  • Minimum qualification: 10+2 or Bachelor’s degree in any field.

  • Excellent written communication skills in English.

  • Good typing speed (minimum 30–40 words per minute) with accuracy.

  • Strong problem-solving and logical reasoning abilities.

  • Customer-oriented with an empathetic and patient approach.

  • Ability to multitask and manage multiple chat conversations simultaneously.

  • Basic computer knowledge and familiarity with web-based tools or chat systems.

  • Self-disciplined, motivated, and able to work independently in a remote environment.

Experience:

  • Freshers are welcome and encouraged to apply.

  • Previous experience in customer service, chat support, or BPO is an added advantage but not mandatory.

  • On-the-job training will be provided to help you excel in your role.

Working Hours:

  • Flexible Work From Home schedule with rotational shifts (morning, evening, and night shifts).

  • Weekend and holiday rotations as per business needs.

  • Full-time position; part-time availability may vary based on project requirements.

  • Reliable internet connection and a quiet home workspace are essential.

Knowledge, Skills, and Abilities:

  • Excellent interpersonal and digital communication skills.

  • Strong attention to detail and ability to follow standard procedures.

  • Adaptability to changing business requirements and tools.

  • High level of professionalism and commitment to customer satisfaction.

  • Ability to handle pressure while maintaining quality and efficiency.

  • Quick learner with the ability to grasp new technologies and processes easily.

  • Team player who collaborates effectively in a virtual setup.

Benefits:

  • 100% Remote work – enjoy the flexibility of working from home.

  • Competitive salary package and performance-based incentives.

  • Comprehensive training and career development programs.

  • Health insurance and other employee welfare benefits.

  • Paid leaves, holiday allowances, and work-life balance initiatives.

  • Opportunities for growth and promotions within Tech Mahindra’s global network.

  • Exposure to international clients and advanced customer engagement technologies.

  • Supportive, inclusive, and multicultural work environment.

Why Join Tech Mahindra:

Tech Mahindra is one of the world’s most respected IT and BPO service providers, recognized for innovation, excellence, and people-centric values. Joining us as a Customer Chat Representative means becoming part of a global family that empowers its employees to learn, grow, and succeed.

At Tech Mahindra, we believe in nurturing talent and providing a platform where your skills and creativity can thrive. Whether you’re a fresher looking to start your career or a professional seeking new opportunities, you’ll find a supportive and rewarding environment here. You’ll have access to world-class training, cutting-edge tools, and mentorship from experienced industry professionals — all from the comfort of your home.

How to Apply:

Take the next step toward your professional growth with Tech Mahindra!

  1. Visit the Tech Mahindra Careers Portal at https://careers.techmahindra.com.

  2. Search for the job title “Customer Chat Representative – Work From Home (Fresher Friendly)”.

  3. Click Apply Now and create your candidate profile.

  4. Upload your updated resume and a short cover letter highlighting your interest in customer support.

  5. Shortlisted candidates will receive an email invitation for an online assessment and virtual interview.

Join Tech Mahindra today — where technology meets opportunity, and your career journey begins from home!

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