Customer Chat Support Specialist (Remote, No Experience Needed) In CA

Progressive Technology is seeking a dedicated and enthusiastic Customer Chat Support Specialist to join our remote team. This entry-level position is perfect for individuals looking to start a career in customer service with a progressive and innovative company. As a Customer Chat Support Specialist, you will provide exceptional support to our customers through live chat, helping to resolve their issues and answer their questions in a timely and efficient manner.

Key Responsibilities:

• Respond to customer inquiries via live chat in a professional and courteous manner.
• Resolve customer issues and provide appropriate solutions within the company’s guidelines.
• Document customer interactions and maintain accurate records of all communications.
• Collaborate with other team members to improve customer service and support processes.
• Stay up-to-date with company products, services, and policies to provide accurate information to customers.
• Escalate complex issues to the appropriate department or supervisor as needed.
• Meet performance targets and adhere to quality standards set by the company.

Required Skills and Qualifications:

• High school diploma or equivalent.
• Excellent written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage time effectively.
• Proficiency in using computers and familiarity with chat support software.
• Positive attitude and a commitment to providing outstanding customer service.
• No prior experience required; training will be provided.

Experience:

• No prior experience required.
• Previous experience in customer service or chat support is a plus but not necessary.

Working Hours:

• Full-time and part-time positions available.
• Flexible working hours with shifts available during weekdays, weekends, and evenings.
• Must be able to commit to a minimum of 20 hours per week.

Knowledge, Skills, and Abilities:

• Basic knowledge of customer service principles and practices.
• Ability to remain calm and composed under pressure.
• Strong organizational skills and ability to multitask.
• Good typing speed and accuracy.
• Ability to learn and adapt quickly to new systems and processes.

Benefits:

• Competitive salary with opportunities for bonuses.
• Comprehensive training program.
• Flexible work schedule.
• Opportunity to work from the comfort of your home.
• Career growth and advancement opportunities.
• Health and wellness benefits for full-time employees.
• Supportive and collaborative team environment.

Why Join:

• Join a forward-thinking company that values innovation and employee growth.
• Be part of a supportive and dynamic team.
• Enjoy the flexibility of working remotely.
• Receive comprehensive training and development opportunities.
• Make a positive impact on customers’ experiences.

How to Apply:

• Submit your resume and a cover letter detailing your interest in the position through our company’s career portal.
• Complete the online application form.
• Shortlisted candidates will be contacted for a virtual interview.