Job Summary
As a Customer Relationship Executive at Fresher Job, you will play a vital role in fostering strong relationships with our clients and ensuring their needs are met with excellence. You will be responsible for managing client communications, addressing inquiries, and providing tailored solutions to enhance customer satisfaction and retention. This is an exciting opportunity for someone who is passionate about customer service and eager to contribute to a dynamic team within a fast-paced environment.
Key Responsibilities
- Act as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and expectations.
- Respond promptly to customer inquiries via phone, email, and in-person, providing accurate information and effective solutions.
- Develop and maintain strong relationships with clients, identifying opportunities for upselling and cross-selling services.
- Collaborate with internal teams to ensure a seamless customer experience and timely resolution of issues.
- Monitor customer feedback and conduct follow-up surveys to gauge satisfaction and areas for improvement.
- Prepare and present reports on client interactions and satisfaction levels to management.
- Stay informed about industry trends and company offerings to effectively address customer needs and improve service delivery.
Required Skills and Qualifications
- Bachelors degree in Business Administration, Marketing, or a related field.
- Proven experience in customer service or a client-facing role, preferably within a corporate environment.
- Excellent verbal and written communication skills, with the ability to engage with diverse clients.
- Strong problem-solving skills and a proactive approach to resolving customer issues.
- Proficient in Microsoft Office Suite and CRM software.
- Ability to work effectively both independently and as part of a team.
Experience
- Minimum of 2 years of experience in customer relationship management or a similar role.
- Experience in a fast-paced environment, demonstrating adaptability and strong organizational skills.
Working Hours
- Full-time position, Monday to Friday, 9:00 AM to 5:00 PM.
- Occasional overtime may be required to meet project deadlines or client needs.
Knowledge, Skills, and Abilities
- Strong interpersonal skills with the ability to build rapport with clients.
- High level of empathy and patience when dealing with customer concerns.
- Ability to manage multiple tasks and prioritize effectively in a dynamic work environment.
- Knowledge of customer relationship management principles and practices.
Benefits
- Competitive salary with performance-based incentives.
- Comprehensive health insurance plans.
- Opportunities for professional development and training.
- Generous paid time off and holiday leave.
- Employee discounts and perks on company services.
Why Join
Fresher Job is dedicated to creating a positive work environment where employees are valued and empowered. We prioritize professional growth and offer a supportive atmosphere for career advancement. Join our team and be a part of a company that truly cares about its employees and clients alike.
How to Apply
If you are a motivated individual with a passion for customer service, we would love to hear from you! Please submit your resume and a cover letter detailing your experience and why you would be a great fit for this role to us. We look forward to reviewing your application and potentially welcoming you to our team at Fresher Job!
