Customer Service Manager, Airport Customer Operations

Job Summary

Fresher Jobs is seeking a dynamic and experienced Customer Service Manager to lead our Airport Customer Operations team. The successful candidate will be responsible for ensuring exceptional customer experiences at our airport facilities, managing a team of customer service agents, and optimizing operational processes. This role is crucial in maintaining high service standards and ensuring passenger satisfaction in a fast-paced airport environment.

Key Responsibilities

• Oversee daily operations of the customer service team at the airport.
• Develop and implement customer service strategies to enhance the passenger experience.
• Train, mentor, and evaluate customer service agents to ensure top performance.
• Handle escalated customer complaints and resolve issues promptly.
• Collaborate with other departments to ensure seamless operations and communication.
• Monitor key performance indicators (KPIs) and prepare regular reports for management.
• Conduct regular team meetings to motivate staff and share updates.
• Stay updated on industry trends and best practices to continually improve service delivery.

Required Skills and Qualifications

• Bachelors degree in Business Administration, Hospitality Management, or a related field.
• Proven experience in a customer service management role, preferably within the airport or travel industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations and maintain professionalism.
• Proficiency in customer service software and Microsoft Office Suite.

Experience

• Minimum of 5 years of experience in customer service, with at least 3 years in a supervisory or managerial position.
• Experience working in an airport environment or with travel-related services is highly desirable.

Working Hours

• Full-time position; flexible working hours, including weekends and holidays, as required by airport operations.

Knowledge, Skills, and Abilities

• In-depth knowledge of customer service principles and practices.
• Strong problem-solving skills and the ability to think critically under pressure.
• Ability to work collaboratively in a team-oriented environment.
• Familiarity with airport operations and regulations is an asset.
• Bilingual or multilingual abilities are a plus.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career advancement.
• Employee discounts on travel and services.
• Flexible work schedule to promote work-life balance.

Why Join

At Fresher Jobs, we are committed to creating an inclusive and empowering work environment. You will have the opportunity to lead a dedicated team and make a real impact on the passenger experience. Join us in shaping the future of airport customer service and be part of a company that values innovation, teamwork, and excellence.

How to Apply

If you are passionate about customer service and have the skills to lead a team in a dynamic environment, we want to hear from you! Please submit your resume and a cover letter outlining your relevant experience to us. We look forward to reviewing your application!