Job Summary
Hobby Lobby is seeking a passionate and dedicated Customer Service Manager to lead our team in delivering exceptional customer experiences. This role is pivotal in fostering a positive shopping environment while ensuring our customer service strategies align with our companys values. The ideal candidate will possess strong leadership skills, a commitment to service excellence, and a deep understanding of retail operations.
Key Responsibilities
- Lead and manage the customer service team, ensuring high standards of service are met and exceeded.
- Develop and implement customer service policies and procedures to enhance the shopping experience.
- Monitor and analyze customer feedback, addressing any issues promptly and effectively.
- Train, mentor, and motivate team members to deliver exceptional customer service.
- Collaborate with other departments to streamline operations and improve overall customer satisfaction.
- Manage customer inquiries and resolve complaints in a professional manner.
- Create and maintain a positive and inclusive work environment that encourages team collaboration.
- Stay updated on industry trends and best practices to continuously enhance service delivery.
Required Skills and Qualifications
- Bachelors degree in Business Administration, Management, or related field preferred.
- Proven experience in a customer service management role, preferably within retail.
- Exceptional leadership and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and customer service software.
Experience
- A minimum of 3-5 years of experience in customer service, with at least 2 years in a management role.
- Demonstrated success in improving customer satisfaction metrics and team performance.
- Experience in training and developing team members.
Working Hours
- Full-time position, requiring flexibility to work evenings, weekends, and holidays as needed to meet business demands.
Knowledge, Skills, and Abilities
- Deep understanding of customer service principles and practices.
- Ability to analyze customer feedback and implement improvements effectively.
- Strong organizational and multitasking skills.
- Capability to handle high-pressure situations with grace and professionalism.
Benefits
- Competitive salary and performance-based bonuses.
- Health, dental, and vision insurance.
- 401(k) plan with company match.
- Generous employee discount on store merchandise.
- Opportunities for career advancement and professional development.
Why Join Hobby Lobby?
At Hobby Lobby, we believe in creating a workplace where creativity and passion thrive. Join a team that values integrity, teamwork, and service excellence. As a Customer Service Manager, you will play a crucial role in shaping the customer experience while fostering a supportive and inclusive environment. We are committed to your growth and success, offering opportunities for advancement within our expanding organization.
How to Apply
Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience. Please apply through our website or send your application to the HR department at Hobby Lobby. We look forward to reviewing your application and welcoming you to our team!
